topic Re: Zone Lookup App No Longer Loading Layers in ArcGIS Instant Apps Questions

Zone Lookup App No Longer Loading Layers

ArielLow2146 — Thu, 26 Jun 2025 17:29:01 GMT

Our zone lookup application is no longer loading the layers. https://geo.maps.arcgis.com/apps/instant/lookup/index.html?appid=fd070b56c975456ea2a25f7e3f4289d1

I'm seeing the layers in the web map and in the app config screen but not when I load the app itself. I don't get any results when I search by location but if I refresh the app with the search location as part of the URL I get results.

Is anyone else experiencing this behavior?

Re: Zone Lookup App No Longer Loading Layers

KellyHutchins — Thu, 26 Jun 2025 18:21:11 GMT

I can reproduce and I'm looking into it now. It looks like it does load if I access it with arcgis.com instead of the org url:

https://www.arcgis.com/apps/instant/lookup/index.html?appid=fd070b56c975456ea2a25f7e3f4289d1

And when I access it via the org url I get unauthorized access to this service:

details: {url: 'https://services.arcgis.com/uUvqNMGPm7axC2dD/arcgi…and_Legislative_Elected_Officials/FeatureServer/2', requestOptions: {…}, ssl: false, getAllHeaders: ƒ, getHeader: ƒ, …} message: "Unauthorized access"

Re: Zone Lookup App No Longer Loading Layers

ArielLow2146 — Thu, 26 Jun 2025 18:56:55 GMT

@KellyHutchins thanks for looking into this. It's odd that the service is coming back with unauthorized access.

Also odd is that it seems to be working with the find URL parameter https://geo.maps.arcgis.com/apps/instant/lookup/index.html?appid=fd070b56c975456ea2a25f7e3f4289d1&find=12535%2520SE%2520Long%2520St%252C%2520Portland%252C%2520Oregon%252C%252097236

Re: Zone Lookup App No Longer Loading Layers

KellyHutchins — Thu, 26 Jun 2025 19:02:52 GMT

@ArielLow2146 and also if I add a random url param. https://geo.maps.arcgis.com/apps/instant/lookup/index.html?appid=fd070b56c975456ea2a25f7e3f4289d1&share=false

Can you maybe try toggling some setting on and off and then republishing the app?

Re: Zone Lookup App No Longer Loading Layers

ArielLow2146 — Thu, 26 Jun 2025 19:25:01 GMT

@KellyHutchins I tried toggling and republishing as well as switching the map then switching it back and republishing. Neither seem to work.

I also tried making a private copy of the app. For some reason the copy of the app seems to work.

Re: Zone Lookup App No Longer Loading Layers

KellyHutchins — Thu, 26 Jun 2025 19:30:57 GMT

Yes for some reason it only seems to be the original url that has issues. We'll continue digging into it on our end.