topic Re: Instant App attachment viewer error in ArcGIS Instant Apps Questions

Instant App attachment viewer error

Sam_Armstrong — Mon, 14 Aug 2023 19:12:38 GMT

Hello,

I am attempting to fix this Instant App issue. When a user clicks on a point feature, the corresponding attribute information is supposed to display on the attachment window on the left hand side of the app window.

After a user clicks through a few points, the attachment window will begin to present incorrect and mixed information: The bold point feature title at the top of the attachment window text box is always correct, but the rest of the attribute information below still shows the previous point's attribute information for some reason. But, the attribute information will update to the correct information when I zoom into the map much more closely. I also noticed that this issue does not present in configuration when I have the same instant app configured as attachment-focused instead of map-focused.

Has anyone else seen this same error before on a different Instant App? I am wondering if this is a data related error on my end or if this a bug. Please see the image below. Thank you for any insight!

(This image shows the above described error. The user previously selected point 43, but is now currently selecting point 29. However, the attribute information on the text box on the left hand side is still showing the attribute information from the previous selection.)

Re: Instant App attachment viewer error

SarahMcDonald_Esri — Wed, 16 Aug 2023 20:02:29 GMT

Hi @Sam_Armstrong,

Thanks for posting about this issue. The team is aware of the problem and is looking into it.

Thanks!

Sarah

Re: Instant App attachment viewer error

PanagiotisDimopoulos — Thu, 17 Aug 2023 13:46:23 GMT

Hi @Sam_Armstrong,
Ran into the same issue today. I haven't been able to find a workaround. I tried messing with the layer's indexing (seemed reasonable) but without success.

Re: Instant App attachment viewer error

mwebs23 — Thu, 24 Aug 2023 20:31:00 GMT

I have high profile public-facing solution that uses this app and exhibits the same issue(s). Any idea when this bug will be fixed? Thanks.

Re: Instant App attachment viewer error

ZacharyUhlmann1 — Wed, 13 Sep 2023 15:26:02 GMT

Same boat. [redacted criticism]. Would love to make it 3 days without some software issue in the ESRI universe...

Re: Instant App attachment viewer error

ShanaCrosson2 — Wed, 27 Sep 2023 16:22:19 GMT

I was just going to come post about this issue. I've built probably 100 Attachment viewer apps, but never had this problem until the last three weeks. If anyone has fixes or workarounds, I'd love to hear it.

Re: Instant App attachment viewer error

sblazeycov — Mon, 23 Oct 2023 22:41:01 GMT

Yes, I just came here to see if anyone else had reported this. We also have a map focused attachment viewer and we are seeing the exact same error/bug you describe.

Re: Instant App attachment viewer error

SarahMcDonald_Esri — Thu, 26 Oct 2023 17:14:09 GMT

Hi all,

Thanks for your patience on this one. The issue should be resolved now. Let me know if anyone is still seeing any issues with pop-up information sticking around still.

Thanks!

Sarah

Re: Instant App attachment viewer error

sblazeycov — Thu, 26 Oct 2023 18:35:54 GMT

Thanks Sarah! I had switched our Attachment Viewer from Map Focused to Attachment Focused while this issue was worked on. I saw your update so I just switched it back from Attachment Focused to Map Focused, and unfortunately I still see the issue with pop-up information sticking around on the Map Focused one.

Re: Instant App attachment viewer error

SarahMcDonald_Esri — Thu, 26 Oct 2023 18:39:21 GMT

Hi @sblazeycov

Would it be possible to share your app with me?

Thanks!

Sarah

Re: Instant App attachment viewer error

sblazeycov — Thu, 26 Oct 2023 20:11:08 GMT

Hi @SarahMcDonald_Esri, sure thing. Right now it is not shared publicly. Can I add your account to our ArcGIS Online and share it with you that way?

Thanks,
Stephanie

Re: Instant App attachment viewer error

SarahMcDonald_Esri — Thu, 26 Oct 2023 20:24:30 GMT

Hi @sblazeycov

Sure thing, here is my username: sarah_wma

Thanks!

Sarah

Re: Instant App attachment viewer error

sblazeycov — Thu, 26 Oct 2023 20:29:47 GMT

Great, thanks @SarahMcDonald_Esri . I think I have added you, let me know if that worked!

Re: Instant App attachment viewer error

SarahMcDonald_Esri — Tue, 31 Oct 2023 17:02:26 GMT

Hi @sblazeycov

This should be resolved now, please let me know if you are still seeing any issues.

Thanks!

Sarah

Re: Instant App attachment viewer error

sblazeycov — Tue, 31 Oct 2023 17:32:06 GMT

Great, thanks @SarahMcDonald_Esri ! It seems to be working now! 🙂

Re: Instant App attachment viewer error

Bark0s — Wed, 20 Dec 2023 04:32:41 GMT

I'm seeing a slightly different issue. We have people in the field updating features and capturing attachments. The Instant App isn't loading the thumbnails or files captured with a Google Pixel 8 running Field Maps. The attachments from iOS are working fine though.

The pixel's attachments are fine when viewing them in ArcGIS Pro, they also load fine in the app when viewed full screen. It's just an issue in the instant app's thumbnails.