topic Re: Instant Maps asking for AGOL credentials in ArcGIS Instant Apps Questions

Instant Maps asking for AGOL credentials

ShariF — Thu, 09 Nov 2023 16:42:23 GMT

We have two Instant Apps created within the past 2 months that have been working fine but now are asking for credentials even though the data/web map/app are all shared publicly. Nothing changed on our end. I was wondering if anyone else was having this issue.

One map was a Basic template and the other is the Interactive Legend template.

Re: Instant Maps asking for AGOL credentials

ChristopherCounsell — Fri, 10 Nov 2023 01:15:22 GMT

If they are public can you share them so we can tell you what is prompting the login?

It could be the map, layers, basemap (premium), or app itself not shared publicly.

Re: Instant Maps asking for AGOL credentials

ShariF — Fri, 10 Nov 2023 14:56:15 GMT

sure thing. They are not at all complicated maps but very basic with only a few layers.

Health Facilities

https://richardson.maps.arcgis.com/apps/instant/interactivelegend/index.html?appid=d5d7ebdac64e4863ba7bd1586d992e17

Survey Monument Locations

https://richardson.maps.arcgis.com/apps/instant/basic/index.html?appid=b3db876ade32409db3d62c9222eab02d

Re: Instant Maps asking for AGOL credentials

ChristopherCounsell — Sat, 11 Nov 2023 05:40:17 GMT

I believe it's this item?

3f32148f6881439aabfd8dc7519aed8c

Re: Instant Maps asking for AGOL credentials

ShariF — Mon, 13 Nov 2023 14:38:10 GMT

THANK YOU. Our imagery was somehow changed to organization instead of public and I never checked that b/c it is used in the basemap toggle widget. How did you figure that out by the URL?

I can't thank you enough. I was looking at every other thing!

Re: Instant Maps asking for AGOL credentials

ChristopherCounsell — Wed, 15 Nov 2023 23:51:34 GMT

Glad it helped!

If it's an operational layer, typically it might say 'layer X could not be added to the map'.

If it's a basemap or embedded content it'll stop loading the page and redirect. As you've found it can be a bit trickier to identify which layers, apps or content aren't shared.

You can use the browser developer tools to watch the network traffic. I just looked at the requests it made before it redirected to the authentication page. You could do the same thing in an incognito or private browsing session.