topic Re: Zone Lookup App: Can't make changes to the introduction panel in ArcGIS Instant Apps Questions

Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Fri, 03 Mar 2023 23:16:13 GMT

Hello, I'm updating the contents in the introduction panel on the publicly shared Zone Lookup App, but the app doesn't save any changes.

I could edit the contents in the edit window, but it did not reflect the introduction panel.

I removed two links in the edit window, then after closing the edit window, the two links I removed are still there.

I appreciate any help with my issue.

Re: Zone Lookup App: Can't make changes to the introduction panel

BethRomero — Mon, 06 Mar 2023 16:07:18 GMT

@YukoOliver, Can you share some additional details? I have not been able to replicate this issue. Are you using ArcGIS Online or Enterprise? What browser are you using? Do you see the updates in the configuration preview at any point? After you edit and close the text window, does the app update the draft's last saved date and time? Are you editing the source HTML or using the text editor?

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Mon, 06 Mar 2023 20:44:08 GMT

Hi, @BethRomero Thank you for your reply.

I'm using ArcGIS Online and Chrome. I see the updates in the edit window, but it doesn't show in the configuration preview.

I have tried editing both the source HTML and the text editor.

After I edit and close the text window, the app updates the draft's last saved date, and time won't update for the introduction panel; Then, if I open the edit window again, my edits are still there.

It happens only on the introduction panel. Because, If I select or unselect layers for the result option, the draft last saved date and time changes.

I have asked my colleague to try updating it, but he saw the same issue.

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Mon, 06 Mar 2023 20:47:51 GMT

The app DOESN'T update the draft's last saved date and time for the introduction panel.

Re: Zone Lookup App: Can't make changes to the introduction panel

KellyHutchins — Tue, 07 Mar 2023 01:15:35 GMT

After editing what happens if you click outside the edit box and then enable/disable another option?

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Tue, 07 Mar 2023 02:48:31 GMT

Hello @KellyHutchins,

I clicked outside the edit box, then I enabled/disabled the "Open as splash screen" option, and it did save and open it as a splash screen, but it didn't reflect the contents in the edit box. See the screenshot. (it's behind the edit window, but you can see the two lines with red arrows).
It seems like everything else works but editing the introduction panel content.

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Mon, 13 Mar 2023 16:22:16 GMT

Hi @KellyHutchins and @BethRomero,

Is there anything I can try to update it? Or do I need to recreate it?

Thank you.

Re: Zone Lookup App: Can't make changes to the introduction panel

KellyHutchins — Mon, 13 Mar 2023 17:17:23 GMT

We don't yet know why this is happening to some apps/orgs. If we get more info we will update here. One thing that worked for me on a test app was the following:

- In the instant app configuration change to a different web map. Try picking one that is just a simple basemap.

- Save the app and exit

- Reopen the app and try to update the info panel text. If it works save the app then change back to the old web map.

Re: Zone Lookup App: Can't make changes to the introduction panel

RyanBohan — Mon, 13 Mar 2023 21:41:10 GMT

Hi Kelly,

I am seeing the same issue on AGO. I created a brand new webmap using the new map viewer adding only a Living Atlas layer USA Parks. Next created a Zone Lookup Instant App. Edits in the intro panel do not show in the published instant app.

Published Zone Lookup Instant App

I tried clearing my cache and cookies, and am on the latest version of Chrome

Thank you for your help troubleshooting this,

Ryan

Re: Zone Lookup App: Can't make changes to the introduction panel

KellyHutchins — Mon, 13 Mar 2023 21:58:40 GMT

If you run the app with the browser developer tools open are there any errors? If so can you share the error text?

Re: Zone Lookup App: Can't make changes to the introduction panel

RyanBohan — Mon, 13 Mar 2023 22:09:35 GMT

Hi Kelly,

Thank you for the fast response. Yes! I am seeing errors.

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Mon, 13 Mar 2023 22:25:56 GMT

Hi Kelly,

Please access the app from here.
It is a public-facing app, so could you also look at the errors?

Thank you

Re: Zone Lookup App: Can't make changes to the introduction panel

YukoOliver — Mon, 13 Mar 2023 23:27:48 GMT

Hi Kelly,

Ryan found this post, and I tried editing my app off my organization network, then it worked.

Thank you!

Re: Zone Lookup App: Can't make changes to the introduction panel

Elizabeth_Burniston — Mon, 20 Mar 2023 17:53:16 GMT

Just wanted to pitch in that I too had the same problem. It was working until I opened the source code tool, after which I could not make further edits. I even tried to create a new project to no avail. The solution for me was to go off the network as was suggested in another post.

Re: Zone Lookup App: Can't make changes to the introduction panel

RyanBohan — Thu, 06 Apr 2023 17:10:25 GMT

Hi @KellyHutchins,

Is there anything we can provide to help troubleshoot why edits to the intro panel are not saving if while on some networks?

Thank you

Re: Zone Lookup App: Can't make changes to the introduction panel

KellyHutchins — Thu, 06 Apr 2023 17:19:19 GMT

@RyanBohan in some cases it looks like this was happening when prefers reduced motion is enabled. You can test to see if this property is turned off using the instructions at the bottom of this article: https://a11y-101.com/development/reduced-motion

Re: Zone Lookup App: Can't make changes to the introduction panel

RyanBohan — Thu, 06 Apr 2023 20:57:14 GMT

Hi @KellyHutchins,

Thank you for the suggestion. I looked and mine was already toggled off. I tried turning it on and off, and still unable to edit the introduction panel.

Re: Zone Lookup App: Can't make changes to the introduction panel

KellyHutchins — Mon, 10 Apr 2023 15:10:49 GMT

Sorry Ryan I was wrong. It needs to be toggled On for editing to work. I know you said you tried toggling it on but wondered if you could test again?

Re: Zone Lookup App: Can't make changes to the introduction panel

RyanBohan — Mon, 10 Apr 2023 23:31:48 GMT

Hi @KellyHutchins,

Yes, turning on "Show animations in Windows" does allow you to update the introduction panel while on the cities network. I was surprised a windows setting would affect my ability to update something on ArcGIS Online.

I'll have to remember to turn back on animations the next time I need to update the panel. If it is helpful, I am on a windows 10 machine.

Thank you for your help,

Ryan

Re: Zone Lookup App: Can't make changes to the introduction panel

Sarah_of_Lubbock — Thu, 18 May 2023 15:48:30 GMT

Thank you - toggling this on worked for me!