topic Re: Sidebar - Unable to load map after November 2022 update in ArcGIS Instant Apps Questions

Sidebar - Unable to load map after November 2022 update

Josh_Ittenbach — Thu, 10 Nov 2022 15:42:10 GMT

I've noticed that several apps created with the Sidebar template are producing an error that they are unable to load the map:

I'm seeing this issue in Chrome and Firefox.

The web map opens normally on it's own and if I create a new Sidebar app it works fine.

Is anyone else seeing the same thing?

Here's the URL of the app: https://leegis.maps.arcgis.com/apps/instant/sidebar/index.html?appid=41d9dbcc8d504c4280dc236ee21c5e11

Here's the map: https://leegis.maps.arcgis.com/home/item.html?id=4294a46ccb814fcbbb3f7c2f8d5d4a32

Thanks,

Josh

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 10 Nov 2022 16:04:23 GMT

Thanks for reporting the issue. This is due to a bug in last nights release and we have a fix for this going out tonight. In the meantime there is a workaround for the issue if you can edit the web map. For the web map item you'll need to delete the snippet (and potentially the description too) from the web map item. You will be able to add these back in after the update goes in.

Re: Sidebar - Unable to load map after November 2022 update

sarah_maisel — Thu, 10 Nov 2022 16:07:22 GMT

Hi Josh,

Thanks for posting! We are actively investigating this issue related to the Sidebar app after last night's release and can anticipate this be fixed shortly. You can keep track of this defect by following BUG-000153630.

Cheers,

Sarah

ArcGIS Online Advocacy Lead

Re: Sidebar - Unable to load map after November 2022 update

Josh_Ittenbach — Thu, 10 Nov 2022 16:35:52 GMT

Thanks Kelly and Sarah!

I figured it was just a bug from the update. Unfortunately, that workaround didn't work this time. I've added a message to the splash screen and will wait for the fix to be pushed.

Josh

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 10 Nov 2022 16:43:25 GMT

That's strange. Is your app or map public? If so can you share the link? I'd like to make sure we have a solution for the issue and deleting the web map snippet/desc should have resolved the issue.

Re: Sidebar - Unable to load map after November 2022 update

Josh_Ittenbach — Thu, 10 Nov 2022 16:47:53 GMT

Yes, both are public.

Here's the app item: https://leegis.maps.arcgis.com/home/item.html?id=41d9dbcc8d504c4280dc236ee21c5e11

Here's the map: https://leegis.maps.arcgis.com/home/item.html?id=4294a46ccb814fcbbb3f7c2f8d5d4a32

I've got a few other apps that aren't shared publicly that are exhibiting the same behavior. I'm happy to try any other tweaks that may help.

Thanks,

Josh

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 10 Nov 2022 17:00:24 GMT

Oops I'm sorry can you try removing the app item description and snippet.

Re: Sidebar - Unable to load map after November 2022 update

Josh_Ittenbach — Thu, 10 Nov 2022 17:03:49 GMT

That worked! Thanks so much!

Josh

Re: Sidebar - Unable to load map after November 2022 update

BrantSollis2 — Thu, 10 Nov 2022 17:53:28 GMT

Hi Kelly!

Following this bug, as it is affecting several of our public web apps. Your workaround worked for one of my sidebar apps, but the second one is still facing the issue after removing the description and summary from both the app and web map item page.

Here are the item pages still facing the issue:

Web Map Page

Sidebar App Page

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 10 Nov 2022 18:02:31 GMT

Thanks for the additional example. To fix that app you'll need to go into the app configuration to the map section then scroll to the bottom and edit the map accessibility section to remove the text. Once the updates are published tonight you can re-add the text.

Re: Sidebar - Unable to load map after November 2022 update

RyanBohan — Thu, 10 Nov 2022 22:07:40 GMT

Hi @KellyHutchins

Getting the same error here, so far, the work arounds have not corrected worked.

webmap

Sidebar

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 10 Nov 2022 22:17:06 GMT

@RyanBohan It looks like the published version of the app still has a mapAllyDesc value defined but it has been removed in the draft version. Can you publish your app and let me know if that fixes it? Here is where I'm seeing the values. https://sandiego.maps.arcgis.com/sharing/rest/content/items/75f6a5d68aee481f8ff48240bcaa1239/data?f=json

Re: Sidebar - Unable to load map after November 2022 update

RyanBohan — Thu, 10 Nov 2022 22:27:15 GMT

Thank you for your fast response. I was afraid to publish as I was still seeing the error on the preview screen in the instant app. I cleared my cache and cookies and when I reopened the configuration for instant app everything looked go. Published and appears to be working.

Thank you again for the fast response

Re: Sidebar - Unable to load map after November 2022 update

RyanBohan — Thu, 10 Nov 2022 23:47:31 GMT

It appears a configured Layer List in the Sidebar app, was also affected by the update. Previously I had 3 layers the user could turn and off. After applying the workarounds, I only had one. Not a big deal, except the map contains 70 layers and I had to recall which should be included in the options.

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Fri, 11 Nov 2022 13:32:52 GMT

The Sidebar app has been updated so you should be able to add map descriptions and snippets back to your app item. Thank you everyone for working with us to workaround this issue until the fix was put in.

Re: Sidebar - Unable to load map after November 2022 update

RyanBohan — Thu, 23 Feb 2023 17:47:44 GMT

The Map descriptions appear to be causing issues again after the February 2023 update. Removing any text , and the browser cache appears to fix the issue. Re: Layer List Select Layers to include is no long... - Esri Community

Re: Sidebar - Unable to load map after November 2022 update

KellyHutchins — Thu, 23 Feb 2023 17:51:59 GMT

Ok thanks for letting us know i'll take a look.