topic Re: PDF permissions error in Portfolio in ArcGIS Instant Apps Questions

PDF permissions error in Portfolio

Ed_ — Thu, 24 Mar 2022 16:27:16 GMT

Hello, I inserted a PDF file from a computer into Portfolio on AGOL, and I am getting the following error. How can I fix this? I did find this related bug here, is this a similar issue?

Thank you,

Re: PDF permissions error in Portfolio

SarahMcDonald_ — Thu, 24 Mar 2022 17:42:11 GMT

Hello,

Thanks for reaching out about Portfolio. That is an interesting behavior that you are seeing with the PDF. Would it be possible to publish and share that app where you are seeing this issue? Do you see this behavior with any other PDF's or is the issue only with this PDF.

Thanks!

Sarah

Re: PDF permissions error in Portfolio

Ed_ — Thu, 24 Mar 2022 18:14:33 GMT

Interestingly, when I try to add the same PDF as an item on AGOL, I get this error. Yes, I uploaded another PDF as a new section in Portfolio, and it also returns the same error. However, maps on AGOL shared with the organization display just fine.

Re: PDF permissions error in Portfolio

RyanLibed — Thu, 24 Mar 2022 18:57:20 GMT

Hello,

Would it be possible to provide a sample app? I can take a closer look and see if we can pinpoint the issue.

Thank you,

Ryan

Re: PDF permissions error in Portfolio

Ed_ — Thu, 24 Mar 2022 20:04:58 GMT

Yes, I will share the URL as soon as I can. But, I think the problem is with the template itself as it can be seen that it is fetching data (I guess some default ESRI data). So, instead of publishing and displaying my data, it shows some other 3 maps as seen in the screenshot below.

Re: PDF permissions error in Portfolio

Ed_ — Thu, 24 Mar 2022 20:19:52 GMT

Here is the link to the Portfolio app.

Re: PDF permissions error in Portfolio

RyanLibed — Thu, 24 Mar 2022 21:21:56 GMT

Hello @Ed_ ,

It appears that the link you shared is the default version of the Portfolio app: https://bcgis.maps.arcgis.com/apps/instant/portfolio/index.html

There doesn't appear to be an associated appid with the link you shared. You can get your app link by using the 'Copy link' button from the share experience within the Instant Apps configuration page; or, launch the published app from the configuration page and copy the URL from there.

Thanks,

Ryan

Re: PDF permissions error in Portfolio

Ed_ — Fri, 25 Mar 2022 11:58:15 GMT

Here you go https://bcgis.maps.arcgis.com/apps/configure-template/index.html?appid=354faf405ef34e97afe5a3b444024108.

And thank you for your time.

Re: PDF permissions error in Portfolio

RyanLibed — Fri, 25 Mar 2022 17:23:52 GMT

Hi @Ed_

Thanks for sending this over! Are you able to upload the PDF files through the 'File' option?

Also here's documentation regarding Portfolio's Data Requirements: https://doc.arcgis.com/en/instant-apps/latest/create-apps/portfolio.htm#ESRI_SECTION1_D674DE79681646A785FA8CBA233261CF

Thanks,

Ryan

Re: PDF permissions error in Portfolio

Ed_ — Fri, 25 Mar 2022 19:30:24 GMT

I was able to add the PDFs, but as you can see the template is fetching some maps, which I did not add. So, instead of showing the PDFs, the app displays these maps which is strange. And the template does not give me the option to remove the maps either.

Maybe @SarahMcDonald_ can look into it too.

Re: PDF permissions error in Portfolio

SarahMcDonald_ — Fri, 25 Mar 2022 19:41:09 GMT

Hi @Ed_ ,

Would you be able to provide the steps you are taking when you see the app with those 3 maps that you did not add? Is this when you are viewing the app in the app's configuration or the launched app?

Thanks!

Sarah

Re: PDF permissions error in Portfolio

Ed_ — Fri, 25 Mar 2022 19:52:47 GMT

Open a new Portfolio Template
Click on add a new section
Insert the URL for PDFs which have been added as items on AGOL.
Then these 3 maps show up from out of no where on the template which I can't delete and, thus end up displaying in the published app. Even though the PDFs are still attached to the app as sections.

Re: PDF permissions error in Portfolio

RyanLibed — Fri, 25 Mar 2022 20:25:47 GMT

Hi @Ed_

At which point was the Portfolio app created from? Is it from the Content Page > Create App > Instant Apps and selecting the Portfolio card from the ArcGIS Instant Apps gallery page?

Also, is the app preview in the Instant Apps configuration page displaying the three maps after adding the PDF URLs (however, it's recommended to upload the PDF files as mentioned previously)? Or is it the launched app? Lastly, after adding the sections, did you happen to publish the app by clicking Publish > Confirm > Launch in the Instant Apps configuration page?

Thanks,
Ryan

Re: PDF permissions error in Portfolio

RyanLibed — Fri, 25 Mar 2022 20:36:32 GMT

Hi @Ed_,

Here's a sample app that I created with a sample PDF: https://jsapi.maps.arcgis.com/apps/instant/portfolio/index.html?appid=74cc8bcdf20e4bda9012e2e2b54032f2

From the Content page in https://arcgis.com,

1. Click 'Create app'

2. Select 'Instant Apps'

3. In the Instant Apps Gallery, click 'Choose' on the 'Portfolio' gallery item and enter app information.

4. In the Instant Apps configuration page in Express Step 1, click 'Add new section'.

5. Select the 'File' option.

6. Click 'Choose File' and select the PDF you are looking to add as a section.

7. Click 'Done'

8. Observe the app preview, At this point, it should display the Portfolio App with the section that was added.

9. Click 'Publish' > 'Confirm' > 'Launch'.

Please let us know if these steps work for you.

Best regards,

Ryan

Re: PDF permissions error in Portfolio

Ed_ — Tue, 29 Mar 2022 13:59:46 GMT

Hi Ryan,

Thank you for the detailed response. I followed the steps but now I am getting an error from Chrome. How can I fix this?