topic Re: Cannot create or Edit Workspace. Services not responding in ArcGIS Insights Questions

Cannot create or Edit Workspace. Services not responding

FrancisGagne1 — Tue, 26 Jan 2021 13:58:54 GMT

Hello,

I've setup Insight in December and created some test workspace, but now I cannot access any of them nor create a new one.

In the console I see https://myserver/arcgis/rest/services/Hosted/f406fb8b/WorkspaceServer?f=json&token=73h92GHySlhZcqts1Q1... not responding and when I check the folder Hosted on my Arcgis Server, I can see the different workspace but the pages doesnt respond.

Server 10.6.1 Federated with Portal

Re: Cannot create or Edit Workspace. Services not responding

ScottSandusky — Tue, 26 Jan 2021 21:10:24 GMT

does it help if you refresh data?

Re: Cannot create or Edit Workspace. Services not responding

FrancisGagne1 — Tue, 02 Feb 2021 14:18:37 GMT

I cannot open any Workspace.

Re: Cannot create or Edit Workspace. Services not responding

ScottSandusky — Tue, 02 Feb 2021 16:47:02 GMT

Hi @FrancisGagne1 - to me this sounds like something is not correct with your install and deployment of ArcGIS Enterprise and ArcGIS Insights. Did you install Insights on all of your machines? I believe it would be helpful to work with tech support to make sure the deployment is correct.

Re: Cannot create or Edit Workspace. Services not responding

FrancisGagne1 — Mon, 08 Feb 2021 20:37:49 GMT

I contacted the support and we resolved the problem.

We enabled Debug logs on the Server and found an error stating an user, ip and database that couldnt be reached. It was the Data Store database for the hosted features. Specifically, the user for Insights.

We had to use AllowConnection utility with the information form the logs and all was fine after:

https://enterprise.arcgis.com/en/data-store/latest/install/windows/data-store-utility-reference.htm#ESRI_SECTION1_BA475E64731246D4AD57055E4979111F

We did try before to uninstall and reinstall both Insight components on Server and Portal but it did nothing.