topic Re: cant create new insights workbook in ArcGIS Insights Questions

cant create new insights workbook

joshjones — Tue, 04 Apr 2017 23:53:03 GMT

I recently installed portal and have installed and authorized Insights. I am able to access the application but on the my workbooks page I have no workbooks listed and when I hit the Start new workbook button nothing happens. any help?

Re: cant create new insights workbook

AravindatStoryMaps — Tue, 11 Apr 2017 21:13:36 GMT

Insights for ArcGIS requires a Base Enterprise 10.5 deployment:

Portal for ArcGIS 10.5,
ArcGIS Server 10.5 (GIS Server license) - federated with Portal and designate this server as a hosting server by installing
ArcGIS Data Store 10.5 - register with the above Server.
Two web adaptors - Server and Portal (IIS/Java).

If you have this and still see the problem, please go to My Content and choose "Create". You should see the following option in the dropdown "Feature Layer". If you're missing this, then there's probably some issue with creating hosted feature services in Portal/Server.

Thanks,

Aravind

Re: cant create new insights workbook

AndreaGironi — Tue, 09 May 2017 14:59:22 GMT

I have the same problem, the cause is a certificate violation that fires when you click on the button, for some reason it's trying to call the phisical machine instead of the public domain

Re: cant create new insights workbook

DouglasCochran — Mon, 12 Jun 2017 17:42:24 GMT

This seem to be ArcGIS Enterprise configuration issues. Did you get this resolved? If not, I suggest you open a ticket with Esri customer support to get you up and running right away.

Regards,

Doug

Re: cant create new insights workbook

AndreaGironi — Wed, 14 Jun 2017 09:00:31 GMT

I can tell you what was the problem here

If you federate portal and server using the private url (aka the one with phisical machine fully qualified name and ports 6442, 7442) as suggested on the install guide, the data store will NOT work when accessing the portal from the web adaptor url from a machine that cannot access the private url, the same will happen if you publish the portal/server through a proxy.

The only way to make this work for us, was to federate portal and server using the proxy url and port

Regards

Re: cant create new insights workbook

DouglasCochran — Wed, 14 Jun 2017 16:26:52 GMT

Thanks for more detailed info. I will pass this info along to the ArcGIS Enterprise team.

Regards

Re: cant create new insights workbook

ChrisBlinn1 — Thu, 15 Jun 2017 20:39:42 GMT

I too am having this issue.

I removed the federated server, and federated again following the suggestion to use the administrative path for both URLs.

That resolved the issue I saw on this post about not seeing Feature Layer as options in the Add Items drop down menu.

My error changed in Insights to "Error: Create Service error: Servlet execution threw an exception".

Any ideas?

Re: cant create new insights workbook

AravindatStoryMaps — Thu, 15 Jun 2017 20:48:28 GMT

Hey Chris,

Is Insights installed on both Portal & Server, if they are on separate machines? If it is, can you find out if you can publish a feature layer from Create Feature Layer option in My Content in Portal?

When you create a new workbook in Insights, it creates a hosted workspace service in the ArcGIS Data Store of the hosting server that you just refederated. So, if you're having workbook issues, I'd recommend making sure you can do this task first to ensure the Enterprise is up and functional.

Thanks,

Aravind

Re: cant create new insights workbook

ChrisBlinn1 — Fri, 16 Jun 2017 12:58:50 GMT

Thanks - it turns out it was a couple things.

First, I had issues not being able to create/add content so I changed the unfederated, and then federated again using the admin path for both URLs. That appeared to fix the first issue. Second, I had troubles with creating the workbook and was receiving two different errors; certificate error, and servlet error.

I had a chat with Esri yesterday and we got most of everything squared away, however now I am seeing old items in my insights Add Data page. Here is what we did:

Installed Insights on ArcGIS Server box
- This allowed me to create a workbook, but not add data
- The URL for the data was incorrect (using https and port 6080)
Tried updating the federated server paths on the Sharing Rest page
- This worked for changing the paths to the portal and admin paths, but we kept seeing Internal Server 500 Errors
Unfederated server
Federated server using portal URL and admin URL
- This allowed me to add data with the correct URL, but we had old data showing up in Portal
- We deleted the items from the arcgisportal folder, which removed them from Portal, but not from the Insights Add Data page
Uninstalled Insights on Portal machine
Repaired install of Portal
Installed Insights on Portal machine
Uninstalled Insights on ArcGIS Server machine
Installed Insights on ArcGIS Server machine
- Everything is working normally, except on the Add Data page of Insights you still see the old items.
- They do not appear in Portal.

Re: cant create new insights workbook

HarroldSompotan — Tue, 05 Sep 2017 17:52:43 GMT

Just wanted to add a NOTE here on this post:

If you are running ArcGIS Enterprise in a distributed environment, Insights must be installed on every machine running Portal, and the hosting GIS Server. As noted here: http://server.arcgis.com/en/insights/latest/administer/windows/install-insights-windows.htm

"The setup program detects whether Portal for ArcGIS or ArcGIS Server is installed on your machine, and installs the appropriate Insights feature. On a single-machine deployment, you only need to run the setup once. If your Portal for ArcGISis configured in high availability, you need to run the setup program in both portal machines. If your hosting server is a multi-machine site, you need to run the setup program on all of the machines in the hosting server site"

Hope this helps.

Re: cant create new insights workbook

WilliamCraft — Mon, 15 Apr 2019 14:44:06 GMT

The documentation is ambiguous as to where the installation needs to occur, in my opinion. Installing Insights on either the Portal machine OR the Hosting server is not enough. The truth is, Insights needs to be installed in BOTH places: (1) Portal for ArcGIS, and (2) ArcGIS Server (Hosting server). This is assuming your have Portal and ArcGIS Server (Hosting server) on separate machines. As mentioned above, if you are running multiple servers for Portal and/or multiple machines for ArcGIS Server, then the installation needs to occur in all of those places.