topic Re: Missing Geographies - Unable to configure geographies on my portal in ArcGIS Insights Questions https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794326#M197 <HTML><HEAD></HEAD><BODY><P>Hi. Thank you for such a quick response. We finally got it to work. Our portal's default region is PR and we were trying to publish a US Boundaries service definition file. The portal administrator changed the default region to US and ran the tool. This seemed to do the trick. Afterwards, we changed back to PR as the default region.</P><P></P><P>To answer your questions:</P><P style="background-color: #ffffff; border: 0px;">1. Was the Publish Boundary Layers tool in Portal run with Portal's default administrator credentials? &nbsp;- Yes</P><P style="background-color: #ffffff; border: 0px;">2. Is the hosted service owned by&nbsp;<SPAN style="color: #4d4d4d; background-color: #fefefe; border: 0px; font-weight: bold;">owner: esri_boundaries</SPAN>? &nbsp;-Yes</P><P style="background-color: #ffffff; border: 0px;">3. Can you share your developer tools error in the browser when you go to the Geographies tab in your workbook? - It basically said that no geographies were available and should contact the portal administrator. However, the rest directory showed the serviced definition as published.</P><P style="background-color: #ffffff; border: 0px;"></P><P style="background-color: #ffffff; border: 0px;">Thank you.</P><P style="background-color: #ffffff; border: 0px;">Glenda.</P></BODY></HTML> Thu, 20 Apr 2017 14:57:53 GMT GlendaRoman1 2017-04-20T14:57:53Z Missing Geographies - Unable to configure geographies on my portal https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794324#M195 <HTML><HEAD></HEAD><BODY><P>I run the Publish BoundariesTool for a USA_Boundaries service definition file downloaded from My Esri. The rest directory shows that the service definition was published. However, it is not available from the Geographies section in Insights. Any suggestions?</P></BODY></HTML> Wed, 19 Apr 2017 20:40:56 GMT https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794324#M195 GlendaRoman1 2017-04-19T20:40:56Z Re: Missing Geographies - Unable to configure geographies on my portal https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794325#M196 <HTML><HEAD></HEAD><BODY><P>1. Was the Publish Boundary Layers tool in Portal run with Portal's default administrator credentials?&nbsp;</P><P>2. Is the hosted service owned by&nbsp;<SPAN style="color: #4d4d4d; background-color: #fefefe; font-weight: bold;">owner: esri_boundaries</SPAN>?&nbsp;</P><P>3. Can you share your developer tools error in the browser when you go to the Geographies tab in your workbook?&nbsp;</P><P></P><P>Thanks,</P><P>Aravind</P></BODY></HTML> Wed, 19 Apr 2017 21:55:19 GMT https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794325#M196 AravindatStoryMaps 2017-04-19T21:55:19Z Re: Missing Geographies - Unable to configure geographies on my portal https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794326#M197 <HTML><HEAD></HEAD><BODY><P>Hi. Thank you for such a quick response. We finally got it to work. Our portal's default region is PR and we were trying to publish a US Boundaries service definition file. The portal administrator changed the default region to US and ran the tool. This seemed to do the trick. Afterwards, we changed back to PR as the default region.</P><P></P><P>To answer your questions:</P><P style="background-color: #ffffff; border: 0px;">1. Was the Publish Boundary Layers tool in Portal run with Portal's default administrator credentials? &nbsp;- Yes</P><P style="background-color: #ffffff; border: 0px;">2. Is the hosted service owned by&nbsp;<SPAN style="color: #4d4d4d; background-color: #fefefe; border: 0px; font-weight: bold;">owner: esri_boundaries</SPAN>? &nbsp;-Yes</P><P style="background-color: #ffffff; border: 0px;">3. Can you share your developer tools error in the browser when you go to the Geographies tab in your workbook? - It basically said that no geographies were available and should contact the portal administrator. However, the rest directory showed the serviced definition as published.</P><P style="background-color: #ffffff; border: 0px;"></P><P style="background-color: #ffffff; border: 0px;">Thank you.</P><P style="background-color: #ffffff; border: 0px;">Glenda.</P></BODY></HTML> Thu, 20 Apr 2017 14:57:53 GMT https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794326#M197 GlendaRoman1 2017-04-20T14:57:53Z Re: Missing Geographies - Unable to configure geographies on my portal https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794327#M198 <HTML><HEAD></HEAD><BODY><P>Hey Glenda,</P><P></P><P>Thanks so much! This is a great tip to&nbsp;look out for!</P><P></P><P>Have a great day,</P><P>Aravind</P></BODY></HTML> Thu, 20 Apr 2017 16:33:58 GMT https://community.esri.com/t5/arcgis-insights-questions/missing-geographies-unable-to-configure/m-p/794327#M198 AravindatStoryMaps 2017-04-20T16:33:58Z