topic Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1 in ArcGIS Insights Questions

Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

AndrewReynoldsDevon — Tue, 18 Jul 2023 09:41:50 GMT

Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1.

We have version 2023.1.0.5466 & I've followed the tutorial to create the Ottawa 2 page report on the desktop version which installed & activated ok. I've gone to publish to our enterprise portal as a type 'report' but I get a screen saying ' error - can't publish'.

I can publish to the portal if I choose type model or theme.

Any ideas?

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

ArchitSrivastava — Tue, 18 Jul 2023 12:15:13 GMT

Hello @AndrewReynoldsDevon ,

A good way to start would be look at the log files present at "%appdata%\Esri\ArcGIS Insights\logs" for ArcGIS Insights Desktop:

This would give us more insights (pun intended) on what could be causing this error. If it's feasible for you share those here, will help in understanding the cause.

Hope it helps!

Archit

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

AndrewReynoldsDevon — Tue, 18 Jul 2023 13:46:41 GMT

Hi Archit,

Thanks for replying - I've attached the logs as requested.

Thanks

Andy

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

Jennifer_Parmeley — Tue, 18 Jul 2023 20:31:14 GMT

I don't have a resolution, but I wanted to share that I had this EXACT problem last month.
I ended up switching development to our portal - due to some internal support issues.

This is an issue and you aren't alone in it. I hope you are able to find a resolution!

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

ArchitSrivastava — Thu, 20 Jul 2023 13:52:21 GMT

Hello @AndrewReynoldsDevon ,

Thanks for sharing the logs. upon investigation I could see few prominent error messages specifically from postgres logs.

It seems interesting that it is receiving command for a shutdown because of updates within few files. I tested a few things at my end was hoping you can share a few files with me.

I will send you the locations via one on one message. I would like to see if those entries are the way it should be. I think it would need more troubleshooting than we expect.

Hope it helps!

Archit

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

AndrewReynoldsDevon — Thu, 20 Jul 2023 14:22:17 GMT

ok I will share these files via the PM thanks

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

ArchitSrivastava — Sun, 23 Jul 2023 11:54:20 GMT

Hello @AndrewReynoldsDevon ,

Thanks for sharing the files. To understand the full workflow, I wen through the exercise and ran a check. I have noticed some differences but surely not all of them are impacting this process.

I have sent a few suggestions through PM, let's give them a try if possible.

Hope it helps!

Archit

Re: Can't Publish from Desktop version of ArcGIS Insights to Enterprise Portal 10.9.1

AndrewReynoldsDevon — Mon, 24 Jul 2023 08:05:58 GMT

have replied in PM