topic Re: ArcInsights Desktop workbook share fail in ArcGIS Insights Questions

ArcInsights Desktop workbook share fail

Ed_ — Thu, 28 Jul 2022 20:20:46 GMT

Hello,

I am trying to share a `workbook` on AGOL with my organization, but it fails every time with no details in the error message even though I am signed in.

It's odd though, I shared another workbook a few days and that shared just fine, so I don't know what's going on with this one.

How can I fix this?

Re: ArcInsights Desktop workbook share fail

Scott_Aulen — Fri, 29 Jul 2022 15:57:13 GMT

@Ed_,

If you export the workbook from Desktop and import within AGO, does it work?

Scott

Re: ArcInsights Desktop workbook share fail

Ed_ — Mon, 01 Aug 2022 16:18:15 GMT

Good day Scott, can you please explain what do you mean by "import within AGO"? I mean I was trying to export it to AGOL > My Organization.

Re: ArcInsights Desktop workbook share fail

Scott_Aulen — Mon, 01 Aug 2022 16:26:08 GMT

Sure thing. There are two ways to get a workbook from Desktop to AGO.

1. You can share the workbook from the workbook page

2. You can export the workbook to your machine and then upload to AGO.

Do both options fail for you? What is the size of the workbook?

Re: ArcInsights Desktop workbook share fail

Ed_ — Mon, 01 Aug 2022 20:08:43 GMT

Hi Scott,

The first method fails as shown in the screenshot. I'll try the second method and report back. I'll share the workbook size once it completes saving. BTW the Insights Desktop app would really benefit from a workbook save/upload progress bar in percentage.

Cheers

Re: ArcInsights Desktop workbook share fail

Ed_ — Mon, 01 Aug 2022 20:20:20 GMT

@Scott_Aulen, the workbook size is around 208 MB which is greater than the 100 MB upload limit. Thus, it fails to upload. Is there a way to increase/override this limit?

Re: ArcInsights Desktop workbook share fail

Scott_Aulen — Mon, 01 Aug 2022 20:25:07 GMT

I suspect that is what's happening here, it is failing because of the workbook size. There's no way to increase the limit for AGO but if you share to Enterprise there is no limit. Is that possible for your workflow?

I've recently logged a similar issue that I discovered recently and so I'll add your situation as well.

Re: ArcInsights Desktop workbook share fail

Ed_ — Tue, 02 Aug 2022 15:32:28 GMT

Yep that worked cheers.

Re: ArcInsights Desktop workbook share fail

Jennifer_Parmeley — Thu, 22 Jun 2023 17:24:09 GMT

I am getting the same error (what was originally posted) when trying to share my desktop Insights workbook with my Enterprise portal. I also tried to export (from desktop) and import (to ENT portal) and get another error (attached).
My export is 2529KB, but size shouldn't matter anyway because it is our ENT portal, right?