topic Insights Desktop Workbook Import Failed in ArcGIS Insights Questions

Insights Desktop Workbook Import Failed

Ed_ — Mon, 06 Jun 2022 19:08:55 GMT

I uploaded a zipped GDB (uncompressed size of 5.81 GB) and shared the saved workbook (5 GB) with my team after performing the analysis. Two of my team members can’t import this workbook on their computers and they get the same `Something went wrong` error.

How would you like me to share the log file (lots of errors) with you?

Thank you,

Saad

Re: Insights Desktop Workbook Import Failed

Scott_Aulen — Mon, 06 Jun 2022 19:45:31 GMT

@Ed_,

You can definitely attach the log files here but since it sounds like it's something that might take some troubleshooting, the best first step would probably be to start a support call with Customer Service. Someone from the development team can then be involved where needed.

Re: Insights Desktop Workbook Import Failed

Ed_ — Mon, 06 Jun 2022 19:47:26 GMT

Thank you, please see attached.

Re: Insights Desktop Workbook Import Failed

Anonymous User — Mon, 06 Jun 2022 22:46:13 GMT

The Insights Product team is looking into this now.