topic Re: Error Loading MMPK in Indoors Mobile in ArcGIS Indoors Questions

Error Loading MMPK in Indoors Mobile

AlistairM — Fri, 31 Mar 2023 18:56:10 GMT

Hello,

I have encountered an issue after upgrading to Pro 3.1.0 where MMPKs that I publish (I'm using ArcGIS Enterprise 11) cannot be opened in the ArcGIS Indoors Mobile app (1.12.0 Build 1080 for iOS on iPhone 12). I consistently get the same error with many different MMPKs where the data resides in different file and enterprise GDBs: "The following items are missing or not configured correctly in the map. Layers: Levels, Facilities". These layers are present in the map and named as such. When I view the MMPK in Pro everything draws as expected and the floor filter functions correctly.

I have one example where the MMPK was working perfectly in the Indoors Mobile app, I then made a trivial change to a layer's symbology, republished the MMPK and now get this error. Has anyone encountered anything similar??

Thanks in advance,

Alistair

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Fri, 31 Mar 2023 19:28:44 GMT

Hello @AlistairM sorry you ran into this issue. This is a known issue at Pro 3.1 release if you have a layer in your MMPK towards the top of the draw order which is referencing to a feature service. The Pro team responsible has addressed this and will be available in Pro 3.1.1. I will post an update when it is available for download. For now, you can try re-ordering your layers or source them from a local geodatabase but I understand that this workaround may not work in all cases. Alternatively, you can create the MMPK with Pro 3.0.

Re: Error Loading MMPK in Indoors Mobile

AlistairM — Fri, 31 Mar 2023 19:29:49 GMT

Thanks for the quick reply

Re: Error Loading MMPK in Indoors Mobile

JadeFreeman — Wed, 05 Apr 2023 13:22:07 GMT

Hello @GauravJobanputra , I am experiencing the same issue, thank you for the update. I'm also running into an issue using the Create Mobile Map Package geoprocessing tool and wonder if it could be related. When running the tool, it starts up and then just seems to hang. It looks like it's doing something but checking CPU, memory, and GPU activity it's hard to believe it is actually doing anything and eventually I end up having to kill the job which then hangs Pro and I have to kill Pro from task manager. We've been using the geoprocessing tool as part of a model that publishes the MMPK and then shares it to Portal for quite awhile now without issue until updating to 3.1.

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Thu, 06 Apr 2023 00:22:25 GMT

@JadeFreeman thanks for posting. The issue with MMPK at Pro 3.1 is exhibited by both the Share Mobile Map Package tool in the ribbon and the Create Mobile Map Package gp tool and will be addressed in Pro 3.1.1 Patch.

However, I am able to run the GP tool successfully with Pro 3.1 - it does not hang. I would like to know a couple of things to help investigate further. Can you please share (DM or Email me if required):

- The python call to the GP tool with all arguments

- Screenshot of table of contents with the Draw Order and Data Source tabs.

Also, can you please try with a single or a few buildings in your extent instead of the entire campus?

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Tue, 11 Apr 2023 06:56:50 GMT

@AlistairM and @JadeFreeman Patch 1 for ArcGIS Pro 3.1 is now available. Look for the update notification in ArcGIS Pro for 3.1.1.

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 13:59:18 GMT

Can confirm that the 3.1.1 update resolved the original issue ("The following items are missing or not configured correctly in the map. Layers: Levels, Facilities") when using the Share Mobile Map Package ribbon tool!

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 14:59:49 GMT

The 3.1.1 update does not seem to resolve issues when using the Create Mobile Map Package gp tool. Here's a screenshot of the model I've been using for about a year now w/o issue:

Here's a screen vid running the model using the extent of one building
https://www.screencast.com/t/79bMprW8Pke

As you can see, the model appears to be running but no messages are output, nothing is output to the output dir specified and eventually, I have to kill Pro using task manager.

Here's the Python call to run the model with inputs in the screencast above:

arcpy.ImportToolbox(r"C:\temp\sdm-services\IPF Indoors\IPF Indoors.tbx") arcpy.IPFIndoors.CreateMmpkAndShare( Output_MMPK_file=r"C:\temp\mmpk\IPF Indoors v12.mmpk", Extent='-9406147.94364015 5271099.64778317 -9405881.40931504 5271276.60746578 PROJCS["WGS_1984_Web_Mercator_Auxiliary_Sphere",GEOGCS["GCS_WGS_1984",DATUM["D_WGS_1984",SPHEROID["WGS_1984",6378137.0,298.257223563]],PRIMEM["Greenwich",0.0],UNIT["Degree",0.0174532925199433]],PROJECTION["Mercator_Auxiliary_Sphere"],PARAMETER["False_Easting",0.0],PARAMETER["False_Northing",0.0],PARAMETER["Central_Meridian",0.0],PARAMETER["Standard_Parallel_1",0.0],PARAMETER["Auxiliary_Sphere_Type",0.0],UNIT["Meter",1.0]],VERTCS["WGS_1984",DATUM["D_WGS_1984",SPHEROID["WGS_1984",6378137.0,298.257223563]],PARAMETER["Vertical_Shift",0.0],PARAMETER["Direction",1.0],UNIT["Meter",1.0]]', Folder="Indoors", Groups="'Esri support';'Campus Infrastructure';'IPF Training Team';.SDM-Managed-Content", Input_Map="'IPF Indoors MMPK v1.2.0'" )

Here's a screenshot including the table of contents. This map was shared successfully with the Create Mobile Map Package ribbon tool using the entire campus extent as reported earlier.

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 15:16:54 GMT

Here's a screenshot after about a half-hour of running

Still nothing in output directory...

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 15:19:26 GMT

Screenshot of the datasources

(same map I was able to share successfully earlier using the ribbon tool)

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 15:27:46 GMT

Here's running the standard Create Mobile Map Package gp tool:

https://www.screencast.com/t/ghjCOo7woFQ

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 15:41:14 GMT

One more test, new map with just facilities, levels, units and details using Create Mobile Map Package tool:
https://www.screencast.com/t/2oc7W03gCk0V

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Tue, 11 Apr 2023 16:16:17 GMT

Hi @Jade_Freeman thanks for confirming about the ribbon tool and glad that it works now. Regarding the GP tool, thanks for sharing the videos. I will look into it. May I know the user type and role being used when running the tool/model and Pro licenses?

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 17:35:43 GMT

Thanks @GauravJobanputra! GIS Professional user type, named user license. This may help, after nearly two hours, the Create Mobile Map Package job I started using the gp tool and simplified map, finally errored out:

The error message indicates the details layer datasource cannot be opened yet details are clearly visible in the map:

Our network firewall does drop inactive connections after some period of lack of activity but I think this would just be further indication that the gp tool is not querying the datasource at all. Further, the details layers is included in the MMPK shared using the ribbon tool.

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Tue, 11 Apr 2023 20:00:57 GMT

@Jade_Freeman only if possible, can you confirm if this works with ArcGIS Pro 3.0?

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 20:10:20 GMT

Is there a way to save a project to a copy compatible with an earlier version?

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 20:44:15 GMT

@GauravJobanputra Without a way to save a copy of our current project compatible with Pro 3.0, I was able to install ArcGIS Pro 3.04 on a clean workstation, create a new project and very simple map (Facilities, Levels, Units, Details - configured for floor aware) and was able to use the Create Mobile Map Package tool to create a MMPK in about 16s for one building.

As soon as I hit run, I immediately saw messages being output to the details window, whereas in 3.1, no messages are output at all.

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 21:06:29 GMT

After upgrading Pro to 3.1.1 on the new machine, I was not able to create an MMPK using the Create Mobile Map Package gp tool. However, I was able to create a new project, copy our map from the old project into the new, and export an MMPK.

Guessing that maybe the old project and toolboxes were somehow corrupted and will have to be entirely rebuilt.

Re: Error Loading MMPK in Indoors Mobile

GauravJobanputra — Tue, 11 Apr 2023 22:52:38 GMT

Hello @Jade_Freeman I could run the GP tool and have it complete without issues. I'm sure there is some condition unique to your map and data that we need to uncover. For this particular case, I would suggest you open a support case so we can gather required information without you having to share here.

Re: Error Loading MMPK in Indoors Mobile

Jade_Freeman — Tue, 11 Apr 2023 23:02:11 GMT

Thanks @GauravJobanputra I don't believe it was the map or data, I was able to import the map into a new project (on a new machine w/clean Pro install of Pro 3.0.4 upgraded to Pro 3.1.1), rebuild the model I was using as a toolbox tool in the new project and have run it successfully multiple times now with the same map and data.

I highly suspect that the installation on my old machine of Pro might have been corrupted at some point and so my next test will be to open the new project on my old machine and run my new model. If that also fails, I'll completely uninstall and reinstall and test again.