topic Re: Image Service fails to turn on in ArcGIS Image Server Questions

Image Service fails to turn on

JohnMojapelo — Tue, 04 Oct 2011 08:56:15 GMT

Hi all

I want to publish a service (.iscdef file) but it remains of despite the following:
- it was suspected that the definition files got corrupt hence service be recreated from scratch, well that done.
- it was suspected that the it may be something to do with the service providers, well, they were deleted and new ones added.
- The service was removed and added again but it just doesn't turn on, that is, despite stopping, running and refreshing.

Anyone clues?

Re: Image Service fails to turn on

JeffreySwain — Tue, 04 Oct 2011 10:28:45 GMT

There are a multitude of reasons that the image service will not turn on. For instance, what were the paths used in the creations, UNC or drive letter? Does the Image Server Provider have permission to see the source rasters or overviews? There are plenty of issues where it may lack permissions, especially if something changed on the server side. Can you be more specific about the error? If you are also that frustrated, I recommend creating a Support incident and then have an analyst look over the permissions with you.