topic Problem getting services in ArcGIS Image Server Questions https://community.esri.com/t5/arcgis-image-server-questions/problem-getting-services/m-p/263586#M626 <HTML><HEAD></HEAD><BODY><SPAN>I am not sure if this is an image server question or a desktop question.&nbsp; We have an end user in one of our member agencies that is having trouble getting services from our image server.&nbsp; She is running ArcInfo 10 SP3 on Windows XP.&nbsp; She added the 'add image server connection' button to her tool bar to be able to look at our orthos.&nbsp; The problem is, when she types in our IP address and hits the 'get services' button, she gets a fatal error message and ArcMap shuts down.&nbsp; This also happens if she tries to open an existing map with orthos in it.&nbsp; No one else in her office is having this problem.&nbsp; I got her to ping our image server, and she could hit it.&nbsp; This has me stumped as I have never seen just one end user have a problem like this.&nbsp; I am assuming it is something on her box, but I am not sure what to look for.&nbsp; Has anyone else run into this problem or shed some insight on this?&nbsp; Does image server have a max. number of connections that it will allow?&nbsp; Any help on this would be greatly appreciated.</SPAN><BR /><BR /><SPAN>Kevin</SPAN></BODY></HTML> Thu, 05 Jan 2012 19:12:35 GMT KevinReeves 2012-01-05T19:12:35Z Problem getting services https://community.esri.com/t5/arcgis-image-server-questions/problem-getting-services/m-p/263586#M626 <HTML><HEAD></HEAD><BODY><SPAN>I am not sure if this is an image server question or a desktop question.&nbsp; We have an end user in one of our member agencies that is having trouble getting services from our image server.&nbsp; She is running ArcInfo 10 SP3 on Windows XP.&nbsp; She added the 'add image server connection' button to her tool bar to be able to look at our orthos.&nbsp; The problem is, when she types in our IP address and hits the 'get services' button, she gets a fatal error message and ArcMap shuts down.&nbsp; This also happens if she tries to open an existing map with orthos in it.&nbsp; No one else in her office is having this problem.&nbsp; I got her to ping our image server, and she could hit it.&nbsp; This has me stumped as I have never seen just one end user have a problem like this.&nbsp; I am assuming it is something on her box, but I am not sure what to look for.&nbsp; Has anyone else run into this problem or shed some insight on this?&nbsp; Does image server have a max. number of connections that it will allow?&nbsp; Any help on this would be greatly appreciated.</SPAN><BR /><BR /><SPAN>Kevin</SPAN></BODY></HTML> Thu, 05 Jan 2012 19:12:35 GMT https://community.esri.com/t5/arcgis-image-server-questions/problem-getting-services/m-p/263586#M626 KevinReeves 2012-01-05T19:12:35Z Re: Problem getting services https://community.esri.com/t5/arcgis-image-server-questions/problem-getting-services/m-p/263587#M627 <HTML><HEAD></HEAD><BODY><SPAN>I would recommend calling Support to create an incident, since it sounds like the problem is with all rasters.&nbsp; There could be issues with that particular profile, or if there is something else interfering with the display of the rasters.&nbsp; There should not be a limit from Image Server that will cause this issue.</SPAN></BODY></HTML> Fri, 20 Jan 2012 10:35:17 GMT https://community.esri.com/t5/arcgis-image-server-questions/problem-getting-services/m-p/263587#M627 JeffreySwain 2012-01-20T10:35:17Z