Image Server metadata has gone blank

MattAyer — Wed, 06 Oct 2010 15:08:00 GMT

We are using Image Server 9.3 sp1. It has been up and running for over a year and we have had no problems until recently. When the user clicks to add an Image Service in ArcMap, they see the list of potential services to add but all of the information describing the service is blank (ie. geographic_region;pixel_source;pixel_unit). Any idea how I can get this back? It still exists under service properties when an admin user goes to edit the image service.

Thanks,

Matt

Re: Image Server metadata has gone blank

PeterBecker — Thu, 07 Oct 2010 16:10:26 GMT

For clarification this is Image Server 9.3
This could be related to some RPC ports being closed or a DMZ changing IPs.
When doing a direct connect to the Server Manager, the server returns the IPs, and Names of the service provider machine(s) that have the required services. It is possible that a DMZ may change the IP address. If this is the case the documentation defines how define an external IP for each service provider.
Also check \Documents and Settings\All Users\Application Data\ESRI\Image Server\Logs
the log files may provide some other information.

topic Image Server metadata has gone blank in ArcGIS Image Server Questions

Image Server metadata has gone blank

Re: Image Server metadata has gone blank