topic ArcGIS Hub- Error when turning off new workspaces in ArcGIS Hub Questions

ArcGIS Hub- Error when turning off new workspaces

Amanda__Huber — Mon, 30 Jun 2025 18:30:59 GMT

Hello,

We recently tried turning off the hub workspaces while troubleshooting a different Hub issue, and when turning off Hub Workspaces in the settings we just get an error message stating "Error saving edits" and it never actually turns it off:

When accessing the Hub administration

page, the workspaces splash screen UX is circular and when clicking 'Go to settings' the splash screen doesn't even go away. Here's a video of the workflow:

(view in My Videos)

Page then opens to this-

Console errors-

Please advise.

Thank you,

Amanda Huber

Re: ArcGIS Hub- Error when turning off new workspaces

JustinPrather — Mon, 30 Jun 2025 19:06:51 GMT

@Amanda__Huber –

Thanks for bringing this to our attention ... and including errors from the console!

We'll look into this to see if we can reproduce the issue.

Re: ArcGIS Hub- Error when turning off new workspaces

Amanda__Huber — Mon, 30 Jun 2025 19:19:10 GMT

Thanks so much @JustinPrather.

Re: ArcGIS Hub- Error when turning off new workspaces

JustinPrather — Tue, 01 Jul 2025 17:23:27 GMT

We've tried to reproduce what you are seeing, and so far we haven't been able to.

If you haven't already, refresh your browser cache or try in another browser. If this doesn't work, please reach out to Esri Support Services where they can dive deeper into this for you.