topic Re: Can't save privacy settings in ArcGIS Hub Questions

Can't save privacy settings

JohncHewitt — Wed, 25 Sep 2024 21:57:30 GMT

Hi Hub Community,

We are using ArcGIS Premium Hub and are unable to save the privacy settings for our Hub site. The site has changed ownership and I'm guessing this is the issue as if we create a new site, or clone the existing site (with the same user) we are able to save the privacy settings. We basically want to turn on user consent for cookies as shown in the screenshot below and the save button isn't highlighted. We are doing this while logged in as the site owner (which is also the AGOL admin user). Any tips would be much appreciated.

Best wishes,

John

Re: Can't save privacy settings

JeremySchneiderHub — Thu, 03 Oct 2024 18:49:41 GMT

Hi John, I understand that privacy settings are important. I suggest you open a support request. They may be able to quickly help you. If they can't, then it can be opened as Support BUG against Hub, and we'll get you sorted out. -Jeremy

Re: Can't save privacy settings

Jaire_McNichols — Tue, 07 Oct 2025 19:05:36 GMT

Good Afternoon, Jeremy. I'm having this issue as well with one of my Hub Sites. It is a copy of an existing one, just translated into a different language. The original Hub works fine, but the new one is causing the Settings Bug while also not displaying the Header in the Live Hub site (the header appears in the editor).

Do you know if an official fix/workaround is available?