topic Re: Download option is disabled in ArcGIS Hub Questions

Download option is disabled

KrishV — Mon, 24 Feb 2020 15:50:42 GMT

Hi All,

I'm using Enterprise sites 10.7.1

When I click on any of the attribute, I'm getting below error instead of Chart. Also my download option is disabled. I'm using Feature Service and Shared to everyone if I have to change anything.

Even, if there are one unique value, instead of showing some graph, it shows empty chart. Is it expected behaviour.?

Please suggest.

Thanks,

Krish

Re: Download option is disabled

Anonymous User — Mon, 24 Feb 2020 15:56:09 GMT

Is this a secured service?

Re: Download option is disabled

KrishV — Mon, 24 Feb 2020 16:13:33 GMT

Hi Graham Hudgins‌

No, I have shared with everyone.

Thanks,

Krish

Re: Download option is disabled

Anonymous User — Mon, 24 Feb 2020 19:17:02 GMT

Might want to move this into support to get these details. Downloading only functions for hosted feature services with extract enabled. Can you check the server version you're using?

Re: Download option is disabled

Nicole_Ueberschär — Mon, 24 Feb 2020 19:27:08 GMT

You mean the Export option when I publish the layer? I am having the same problem...

Re: Download option is disabled

Nicole_Ueberschär — Mon, 24 Feb 2020 20:35:05 GMT

Ok, I managed to have the download option available but the statistics are still failing to load:

(same error for all attributes)

Re: Download option is disabled

Anonymous User — Mon, 24 Feb 2020 21:01:09 GMT

sorry yes - I believe it's the "Export" setting on the hosted service. When enabled, the server will list `extract` as a capability.

Re: Download option is disabled

KrishV — Tue, 25 Feb 2020 04:33:24 GMT

Hi Graham Hudgins‌,

Published a feature service without extract capability (10.6.1) to ArcGIS Server and used it in ArcGIS Hub then we were able to download the service.

Same process we followed now (tested with extract capability also). We have the download options disabled in both ArcGIS Hub and Sites.

Also, when i used 10.6.1 feature service in the sites, download status shows as shown below:

Nicole Ueberschär‌: Were you able to fix?

Thanks,

Krish

Re: Download option is disabled

Nicole_Ueberschär — Tue, 25 Feb 2020 06:12:33 GMT

Hi Krish,

Only the download is working now. Did you try a different browser yet?

Re: Download option is disabled

Anonymous User — Tue, 25 Feb 2020 13:57:37 GMT

Thanks all for the extra details. To recap:

Downloads in Enterprise do not work like they do in Hub--in Enterprise we only can rely on the portal's download capabilities which are more restrictive than the download system in Online. There is an enhancement request to add this download system to Enterprise which customer support can add your name to if you'd like. It's something that is under consideration for a future release of Enterprise. The UI bug that Krish pointed out is being resolved as well in a later version of Enterprise Sites (10.8.1)
For the charts, we'll investigate a 10.6.1 service against 10.7.1 Enterprise Sites and see if we can reproduce.

Re: Download option is disabled

KrishV — Tue, 25 Feb 2020 16:29:41 GMT

Hi Graham Hudgins‌,

I have tested with hosted feature service and Downloads is getting enabled but map is getting hidden as shown below:

But for feature services (Extract Capability) download is getting disabled but able to see on map and unable to download & Chart errors remain the same.

Thanks,

Krish

Re: Download option is disabled

Anonymous User — Tue, 25 Feb 2020 19:39:21 GMT

We should be seeing a map on hosted feature services with extract enabled (as long as there is spatial data). Can you log a support case for this? I'll need more information that they will get from you to troubleshoot this fully.

But to answer the top question - yes only hosted feature services (with export enabled) have the download option.

Re: Download option is disabled

Nicole_Ueberschär — Mon, 02 Mar 2020 10:52:28 GMT

To summarize from my end to make sure I understand that correctly:

- in Enterprise 10.7 I won't be able to download a feature service when I'm not logged in even if it was publicly shared and published as a hosted feature service

- There is nothing I can do about the summary charts to be displayed correctly.

Re: Download option is disabled

Anonymous User — Mon, 02 Mar 2020 13:22:48 GMT

For the download issue, this is correct. You need to be a Creator to create a download item and then you must have both the extracted download data & the original item set to public for a viewer user to be able to consume the download. This only works on 10.7.1 patch 1 and 10.8+ ...otherwise you are correct you must be authenticated to generate & download data in Enterprise Sites.

There is a bug we are working on patching for the charts on private data. I'm hoping to roll this into 10.7.1 patch 2.