topic Access to the Hub admin application in ArcGIS Hub Questions

Access to the Hub admin application

moussa92moussa92 — Wed, 14 Feb 2018 15:21:10 GMT

Hi,

When I wanted open the Hub admin application, I had a problem; the error message is :

"Community accounts not supported
You are currently signed in with a Hub Community account. This account does not have privileges to administer hubs"

but i'm signed in as an Administrator of my organization

Do you have any idea about this problem ?

Thanks

Re: Access to the Hub admin application

Anonymous User — Wed, 14 Feb 2018 15:23:57 GMT

The Hub's community org is just used to house the community users that sign up/follow your initiatives. To administer the Hub please login as your normal ArcGIS Online org

Re: Access to the Hub admin application

moussa92moussa92 — Wed, 14 Feb 2018 16:05:46 GMT

i didn't understand !
What is the diffrence betwen org community account and normal org ArcGIS account ?
because i used my normal org account

Re: Access to the Hub admin application

Anonymous User — Wed, 14 Feb 2018 16:46:54 GMT

can you please open a support case so we can have a more detailed investigation?

Re: Access to the Hub admin application

BeckyColwell-Ongenae — Wed, 20 Nov 2019 17:00:23 GMT

I'm having this same issue while trying to create a new event in hub premium. I get the following error message:

I tried creating the event using my normal AGO account, but can't seem to link it to the initiative in our Hub Community account.

How do I bridge this gap?

Thanks,

~Becky