topic Re: Getting a 404 error when trying to access our open datasets pages in ArcGIS Hub Questions

Getting a 404 error when trying to access our open datasets pages

CassidyKillian — Tue, 16 Aug 2016 21:04:08 GMT

We are trying to set up an open data beta site and we are having trouble when we click through from the categories buttons. It comes up with a 404 Error page saying "So sorry. We looked everywhere and just can't seem to find what you were looking for."

We have configured the category buttons to work with specific groups that are all configured for public and open data access.

Any ideas what would be causing this error? It seems like the dataset page is missing?

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Wed, 12 Sep 2018 12:41:29 GMT

We are seeing the exact same issue. Did you find a fix? We launched our portal this week and this just started happening.

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 12:47:11 GMT

Hi Adrian, can you please share the link to your site? Any issue you are facing is sure to be different from the one the original poster hit 2 years ago.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Wed, 12 Sep 2018 12:49:38 GMT

https://opendata-rspb.opendata.arcgis.com/

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 12:54:42 GMT

I'm not seeing any 404 pages. When were you facing this issue? We just pushed a release yesterday that should have cleared up most, if not all, of the 404 errors present when using the new search beta. I do notice a missing translation on this page: https://opendata-rspb.opendata.arcgis.com/items/61f7e4ba80d34f8d9118950e62be3b9d . We'll get a fix in for that by next Tuesday's release.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Wed, 12 Sep 2018 12:58:57 GMT

I'm seeing the issue right now in IE and Chrome.

Do you not get a 404 for the following url?

https://opendata-rspb.opendata.arcgis.com/datasets?t=Boundaries

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 13:03:35 GMT

I see the issue now. You've activated the new search route which means the correct URL for you is now: https://opendata-rspb.opendata.arcgis.com/search?tags=Boundaries .

We'll get a fix in ASAP that will redirect to the correct URL and change the URLs on the category cards you have added to your home page.

Thank you for trying the beta. This feedback is extremely valuable.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Wed, 12 Sep 2018 13:22:36 GMT

OK, I've fixed all links including links to specific datasets and our browse all data link. I have also talked with ESRI UK and they are seeing this issue across other open data sites too.

I also notice that the related data is not showing when you view a dataset ie. a list of other related datasets which I guess works through similar tags?

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 13:26:57 GMT

We’ll have a fix out shortly that doesn’t rely on manually updating URLs.

The issue with related data is known and will be fixed this week barring unforeseen issues.

Related data does use tags. Not just exact matches but those that are semantically similar as well. E.g water and hydrology.

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Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 14:41:44 GMT

This fix has now been released

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Wed, 12 Sep 2018 21:13:33 GMT

The related data issue has now been resolved. There is still an issue with thumbnails not displaying properly. We'll get to that by next Tuesday as well.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Thu, 13 Sep 2018 05:49:00 GMT

Great, thanks for the quick responses

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Fri, 14 Sep 2018 12:50:56 GMT

We are now seeing an issue where our datasets descriptions are not showing on the portal. Is this related to changes recently made?

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Fri, 14 Sep 2018 12:53:02 GMT

Hi Adrian, could you please share a URL?

Thanks,

Daniel

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Fri, 14 Sep 2018 12:56:13 GMT

https://opendata-rspb.opendata.arcgis.com/datasets/04c326e06dd144679ca5f2f7eb14719a_0

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Fri, 14 Sep 2018 13:36:05 GMT

I see the issue. It's not related to a recent change but it is an unintended consequence of the search beta. We'll get a fix out for that shortly.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Fri, 14 Sep 2018 13:52:57 GMT

Thanks Daniel. Should we disable the search beta for now or will doing that that cause some issues to URLs on the site?

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Fri, 14 Sep 2018 14:28:44 GMT

It's up to you whether you want to disable the beta, it won't cause any issues with URLs. This issue only effects Feature Servers with only one layer that are registered without the layer ID in the url. We'll have a fix out today.

Re: Getting a 404 error when trying to access our open datasets pages

AdrianHughes3 — Fri, 14 Sep 2018 14:37:48 GMT

OK, we just disabled the search beta and we also noticed it fixed other issues we were seeing around WFS and geodatabase exports.

Please let us know when its safe to come back

Re: Getting a 404 error when trying to access our open datasets pages

DanielFenton1 — Fri, 14 Sep 2018 14:46:49 GMT

What are the issues you were seeing with WFS? With FGDB exports, is it that the custom distribution is not there?