topic Re: Dataset item pages no longer loading from hyperlinks - 404 error in ArcGIS Hub Questions

Dataset item pages no longer loading from hyperlinks - 404 error

Natural_EnglandOpen_Data_Publi — Tue, 24 Jul 2018 23:29:28 GMT

Dataset item pages are no longer loading correctly from /datasets/ hyperlinks in a new browser tab. Users receive a 404 error page. Tested in Google Chrome.

E.g.

https://naturalengland-defra.opendata.arcgis.com/datasets/special-protection-areas-england

See Latest Releases hyperlinks at https://naturalengland-defra.opendata.arcgis.com

When clicking on any of the above links a new browser tab opens and this happens.

However when clicking on the links from the all items search page or via the category search widgets the item pages open OK in the same browser tab.

Please help. I have been creating the open new browser tab individual item page links this way for over a year and never had any issues before. Why would these suddenly stop behaving?

Has someone made a change to the ArcGIS Hub site? I do have a support enquiry with Miguel Paredes at ESRI UK about some layers not downloading - see home page Important Information section. He is in conversation with an ESRI Inc. Analyst about this at the moment in Redlands but I don't have the name.

Andy Lee

Data Services Team

Natural England

Re: Dataset item pages no longer loading from hyperlinks in new browser tab

DanielFenton1 — Wed, 25 Jul 2018 13:59:20 GMT

Andy, we have a fix underway for this issue. It should be released w/in the next half hour. We apologize for this error and have added additional automated testing to prevent it from recurring. We are developing automated methods to detect these types of issues much more quickly in the future. That should prevent you from having to report this at all. Again, we are very sorry for this error.

Daniel Fenton

Software Engineer | ArcGIS Hub

Re: Dataset item pages no longer loading from hyperlinks in new browser tab

Natural_EnglandOpen_Data_Publi — Wed, 25 Jul 2018 15:00:33 GMT

Hi Daniel,

Thanks for your reply. I have tested the hyperlinks and they now display in a new browser tab OK. Thanks for your help with rolling out this fix so quickly.

Andy

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Natural_EnglandOpen_Data_Publi — Wed, 13 Mar 2019 11:04:34 GMT

#arcgis hub‌ #arcgis hub sites‌

Hi Daniel Fenton‌,

Since the last ArcGIS Hub updates deployed by ESRI in early March 2019, the issues reported last year above have started to reoccur. Some URLs including dataset names (rather than unique IDs) are no longer routing to the items. Users receive a 404 error page. Please provide a fix as soon as possible, as this is affecting many items listed on our site.

See https://naturalengland-defra.opendata.arcgis.com/

and https://naturalengland-defra.opendata.arcgis.com/pages/updates

Some examples of URLs from our latest releases, which are no longer re-routed to the items are below. I am sure there may be many more, but I do not have time to trawl the whole site to give you a full list of URLs affected.

https://naturalengland-defra.opendata.arcgis.com/datasets/provisional-agricultural-land-classification-alc-england

https://naturalengland-defra.opendata.arcgis.com/datasets/conservation-and-enhancement-scheme-agreements-england

https://naturalengland-defra.opendata.arcgis.com/datasets/gs9-and-gs10-eligibility-for-countryside-stewardship-england

https://naturalengland-defra.opendata.arcgis.com/datasets/sssi-impact-risk-zones-england

https://naturalengland-defra.opendata.arcgis.com/datasets/sites-of-special-scientific-interest-units-england

https://naturalengland-defra.opendata.arcgis.com/datasets/crow-act-2000-section-15-land

https://naturalengland-defra.opendata.arcgis.com/datasets/special-protection-areas-england

Many thanks,

Andy Lee

Senior Adviser, Data Management and Geographical Information

Natural England

Re: Dataset item pages no longer loading from hyperlinks - 404 error

DanielFenton1 — Mon, 18 Mar 2019 21:56:44 GMT

Hi Andy,

Sorry for the recurrence fo this bug. We have resolved the issue and the links you provided are now functioning as expected. Thank you for bringing this to our attention.

Daniel Fenton

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Natural_EnglandOpen_Data_Publi — Tue, 19 Mar 2019 11:53:15 GMT

Hi Daniel,

Thank you for resolving this bug. I confirm that I am happy with the fix and that the links across our site are now restored to working condition.

Please can you do your best to ensure that this bug does not reoccur at future ArcGIS Hub updates.

Kind regards,

Andy Lee

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Anonymous User — Wed, 26 Jun 2019 21:48:20 GMT

We are encountering a similar issue in our Hub site where when you click on the hyperlink of the layer as shown below (i.e Mileposts), it returns the same 404 error as reported above.

However, the data page opens successfully when you right click on the hyperlink and open in a new browser. This is only occurring with restricted layers.

Re: Dataset item pages no longer loading from hyperlinks - 404 error

AndreaConver — Tue, 16 Jul 2019 19:15:30 GMT

Hi Andy,

My site is returning a 404 error when navigating through our category buttons in EDGE. The data loads as expected when I search for, and select, a specific layer. The application works as expected in Chrome.

National Center for Education Statistics

Thanks,

Andrea

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Melissa_Allin — Thu, 26 Sep 2019 13:26:06 GMT

Hi Andrea,

Did you receive any resolution for this issue? We are experiencing the same issue of the 404 error when using the Category buttons, but the data loads when searching and selecting a specific layer. We are having issues with all browsers.

Brampton GeoHub

Thanks,

Melissa

Re: Dataset item pages no longer loading from hyperlinks - 404 error

AndreaConver — Thu, 26 Sep 2019 13:57:26 GMT

Hi Melissa,

We are still experiencing this issue, but it’s not as consistent as it used to be. Looking at our Analytics for the last month, it looks like it happened 19 times across Chrome, Safari, and Edge.

Thanks,

Andrea

Andrea Conver, PMP, GISP

SANAMETRIX

Work: (206) 518-1888|Fax: (202) 521-3530

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Melissa_Allin — Thu, 26 Sep 2019 15:57:47 GMT

I'm working with ESRI support now so will post here if we find any resolution. It only seems to work correctly on the newest version of IE.

We use tags for the categories instead of groups, and if we switch to using a group it works correctly. We also tested creating a new site with tags for categories and it worked fine, so the issue is only with our existing site.

Thanks,

Melissa

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Anonymous User — Thu, 26 Sep 2019 16:05:06 GMT

Hi Melissa,

We're aware of the issue and will push a fix later today.

Best,

Patrick, Hub team

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Melissa_Allin — Fri, 27 Sep 2019 13:05:46 GMT

Thanks Patrick.

We're still receiving the 404 errors so wanted to check if the fix was rolled out?

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Anonymous User — Fri, 27 Sep 2019 13:24:09 GMT

Apologies for the delay, but debugging took longer than expected. We will push the fix later today.

Re: Dataset item pages no longer loading from hyperlinks - 404 error

AndreaConver — Tue, 07 Jan 2020 17:34:44 GMT

Hi Patrick,

According to our analytics 30 pageviews returned the 404 error in the last month. Is this a new issue or is the original issue still unresolved?

Thanks,

Andrea

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Anonymous User — Tue, 07 Jan 2020 18:08:03 GMT

Hi Andrea,

We're not seeing an increase in 404s, but to help triage can you check the referring pages for the 404s you're seeing?

Thanks,

Patrick

Re: Dataset item pages no longer loading from hyperlinks - 404 error

AndreaConver — Tue, 07 Jan 2020 18:18:04 GMT

Hi Patrick,

Thanks for your quick response. Here's what I see:

Re: Dataset item pages no longer loading from hyperlinks - 404 error

Anonymous User — Tue, 07 Jan 2020 22:18:38 GMT

Thanks Andrea, that's helpful. You can dig in a bit further by checking Acquisition > All traffic > Referrals and filtering for the 404 page, but I'm not seeing anything in your analytics that suggests a bug. A number of folks appear to have links that are not resolving correctly. This could happen if someone bookmarked content no longer available on your site, or if you made changes to a title which would change the url for datasets.