Outputs using Geotab Connector stopped working remain at zero

TimHayes3 — Thu, 11 Jul 2024 21:18:02 GMT

Hello, I am using Geotab Connector for GeoEvent Server Release 10 with ArcGIS GeoEvent Server10.6.1. Periodically (usually every 2 or 3 months) the Geotab GeoEvent Service will stop working for no apparent reason.

In the past I restarted the service or restarted GeoEvent Server in Services or made a copy of the GeoEvent Service and all these seem to work to get it running again.

Last night the Geotab GeoEvent Service stopped working and nothing I have done as mentioned gets it working again. The geotab-in is receiving input and counting, but the output service stays at zero. There have been no changes to the GeoEvent Services or any other changes elsewhere. This stoppage appears to be a random event.

I also deleted the GeoEvent Service and Output and recreated them. Still shows the Output as zero. The geotab-in is receiving inputs and counting.

Any ideas on how I can get the Geotab GeoEvent Service to provide Output?

Re: Outputs using Geotab Connector stopped working remain at zero

JenniferMoczygemba1 — Mon, 18 Nov 2024 22:10:34 GMT

Hi, any updates on this? We are experiencing a similar issue, but we're at 10.9.1. Our Geotab service will intermittently stop working after a server restart. The inputs and whatnot will not be stopped but the in/out counts will stop incrementing. Our bandaid fix has been to republish the service, and it begins incrementing again. Not sure if a support ticket is warranted, but it's getting old babysitting the service after our server resatarts.

topic Outputs using Geotab Connector stopped working remain at zero in ArcGIS GeoEvent Server Questions

Outputs using Geotab Connector stopped working remain at zero

Re: Outputs using Geotab Connector stopped working remain at zero