Unable to start the Geoevent Manager,

JamalNUMAN — Fri, 29 Aug 2014 13:00:12 GMT

The Geoevent is successfully installed. However, I got the message below as the I start the Geoevent manager

https://localhost:6143/geoevent/manager/index.html

what might be the issue here?

Thank you

Best

Jamal

Re: Unable to start the Geoevent Manager,

RJSunderman — Mon, 31 Aug 2015 17:36:31 GMT

Hello Jamal -

The message your IE browser is displaying ("page can't be displayed") indicates that the CXF framework has not initialized correctly. This what handles all of the REST endpoints beneath https : //localhost:6143/geoevent/. Because the CXF framework is the very last component to initialize, we are going to have to look around a bit to try and identify what exactly might be failing.

Are you working with the latest release (10.3.1) of GeoEvent?

Do you see any errors in either the karaf.log or wrapper.log (found beneath C:\Program Files\ArcGIS\Server\GeoEvent\data\log) ... particularly with regard to "container" or "bundle" unresolved dependencies?

Are you sure that you have the GeoEvent Extension licensed on this server? Messages logged in the karaf.log from LicenseChecker and LicenseEnforcer will indicate an error if the product is not licensed.

If you try to browse to https : //localhost:6143/geoevent/manager/ from another browser (Chrome or Firefox) ... do you see a message other than "page can't be displayed"?

Are you running any anti-virus software? McAfee On-Access Scanner has proven to cause problems with GeoEvent startup (refer to Esri Support KB Article #44817).

How many bundle files do you see in the C:\Program Files\ArcGIS\Server\GeoEvent\data\cache folder? For the 10.3.1 release I'm expecting to see 370+ numbered bundle sub-folders (bundle0, bundle1, bundle2 ... bundle371).

What files do you see in the product's configuration store? C:\ProgramData\Esri\GeoEvent\:

zookeeper (folder)
zookeeper.properties (text file)
zookeeper-dynamic.properties (text file)

Does the zookeeper.properties identify a dataDir beneath C:\ProgramData\Esri\GeoEvent\zookeeper\default ?

Is there a server identification string like server.1=MY_MACHINE:2182:2190:participant;0.0.0.0:2181 in the zookeeper-dynamic.properties?

Can you identify the PID for the java.exe process running GeoEvent? In task manager, look for the processing running as the user used to run the GeoEvent Windows service whose Command Line contains the switch -Dkaraf.home, or look in the instance.properties file beneath C:\Program Files\ArcGIS\Server\GeoEvent\instances for the item.0.pid value.

As a user with administrative privileges, from a Windows command line, run a netstat -a -o command to show you all of the active TCP connections and ports on which particular processes are listening. In my example below, the java.exe process running my GeoEvent is PID 11608 ... so I can search through the netstat results to find the ports GeoEvent is using:

TCP	0.0.0.0:1100	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:2181	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:6143	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:6180	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:8101	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:44445	HOSTNAME:0	LISTENING	11608
TCP	0.0.0.0:64009	HOSTNAME:0	LISTENING	11608
TCP	10.27.51.242:2182	HOSTNAME:0	LISTENING	11608
TCP	10.27.51.242:2190	HOSTNAME:0	LISTENING	11608

If all of the above check-out ... you might try an in-place removal of the product's configuration store and run-time generated files, then restart GeoEvent:

Stop the GeoEvent Windows service
Delete all files and folders beneath C:\Program Files\ArcGIS\Server\GeoEvent\data
Delete all files and folders except certs beneath C:\ProgramData\Esri\GeoEvent
Restart the GeoEvent Windows service

Hope this information helps. You might need to contact Esri Technical Support and open an incident. Working with technical support will probably be better than exchanging messages on the forum for this issue. I'm happy to answer questions on any of the above, and please post if you're able to identify the issue.

- RJ

Re: Unable to start the Geoevent Manager,

JamalNUMAN — Mon, 14 Sep 2015 17:11:29 GMT

Thank you RJ Sunderman,

Unfortunately, I don’t have the chance to test it at the moment. The trail license of the GeoEvent has expired and needs to be re-activated via the local distributor (Palestine). This sounds to take ages.

topic Re: Unable to start the Geoevent Manager, in ArcGIS GeoEvent Server Questions

Unable to start the Geoevent Manager,

Re: Unable to start the Geoevent Manager,

Re: Unable to start the Geoevent Manager,