topic Re: Started receiving errors and have intermittent feed in ArcGIS GeoEvent Server Questions

Started receiving errors and have intermittent feed

CassidyKillian — Mon, 21 Nov 2016 16:28:36 GMT

I lost my incoming connection between verizon and geoevent overnight. Now I am getting a pretty regular list of errors(see attached) and the Input connector is only handling events about every 20 seconds. I dont think there were any updates performed on the server so this kind of came out of nowhere. At first when I tried to login to GE Manager it could not find the service. After a server restart everything came back up and I was able to login. Now I am getting all of these errors.

The latest error message:

Logger: org.apache.cxf.jaxrs.utils.JAXRSUtils Message: Problem with writing the data, class java.lang.String, ContentType: application/json

Im not really sure where to start.

Re: Started receiving errors and have intermittent feed

ChrisBeyett — Mon, 21 Nov 2016 17:35:39 GMT

Hi Cassidy,

When observing the attached photo of the logs, it indicates a RabbitMQ Platform Service failure. This platform service is housed inside the ArcGIS Server installation, and facilitates the movement of messages from the input connector to other components within GeoEvent. I would start with conducting a software repair on the ArcGIS Server, as the platform services files may have become corrupted at some point.

Although updates may not have been installed, a machine failure could be a possibility as well. It would also be fair to rule out any machine failure as a potential cause alongside of the ArcGIS Server/GeoEvent software.

- Chris

Re: Started receiving errors and have intermittent feed

CassidyKillian — Mon, 21 Nov 2016 19:45:02 GMT

Chris-

It looks like a repair on Server has fixed the issue. Thanks for the help.

Re: Started receiving errors and have intermittent feed

CassidyKillian — Mon, 28 Nov 2016 15:38:10 GMT

Chris,

About every 2-3 days GeoEvent goes down and I cannot open the Manager console. I get a blank page that says "No service was found". Are there any error logs I can post to see what is causing this issue? I try to restart the services (Server/GeoEvent) and it does not seem to reset anything. It seems like a very un-stable install at this point.

Re: Started receiving errors and have intermittent feed

CassidyKillian — Mon, 28 Nov 2016 17:55:10 GMT

The manager console finally started working (not sure why), but here is the error I am receiving in the log files.

Re: Started receiving errors and have intermittent feed

AlexanderBrown5 — Wed, 30 Nov 2016 17:19:23 GMT

Cassidy,

Have you looked into troubleshooting your RabbitMQ Service:

https://community.esri.com/thread/159601

~Alex

Re: Started receiving errors and have intermittent feed

CassidyKillian — Wed, 30 Nov 2016 18:59:15 GMT

Alex

Here is what came up after running that utility.