topic Re: Problem with login in ArcGIS for Teams Questions

Problem with login

VHolubec — Tue, 04 May 2021 07:00:51 GMT

Hello,

has anyone problem with login to AGOL in Teams? I have entered the username and password and check "Stay logged"/"Don´t logout" (sorry don´t know the exact English sentence, I am using Czech version).

The Teams Maps returned error - see the picture below:

Any further login attempt ending with the error:
Sorry, an unexpected error occurred. If the problem continues, report the issue here.

Restart of the Teams hasn´t helped.

Thank you for any idea.

Vladimir

Re: Problem with login

Anonymous User — Tue, 04 May 2021 13:34:59 GMT

Hello!

If you go to the options tab, do you have the same experience?

Do you have multiple ArcGIS accounts?

Thanks,

Andrew

Re: Problem with login

VHolubec — Tue, 04 May 2021 14:09:50 GMT

Hello @Anonymous User,

the login information in the options tab seems fine:

But in the Chat in the initial post the information about is still present, and any click to Sign in leads to the error:

But the rest - as search requests works fine. Maybe the additional attempts to Sign In could throw a message "You are signed up already." and not the error.

Vladimir

Re: Problem with login

Anonymous User — Tue, 04 May 2021 19:22:16 GMT

It looks like we picked up that you were logged in, but we don't change the status of the button from previous messages.

We'll take a look!

Re: Problem with login

DavidBranca — Tue, 04 May 2021 22:02:06 GMT

FYI, I also had this issue.

Same situation where the options tab shows me logged in, but previous message doesnt change and I get an error when clicking sign in. It threw the first 'unexpected error' as a result of signing in the first time, so it appeared as though the login failed even though it didn't. Of course subsequent clicks of the Sign in button resulted in immediate returns of 'unexpected error'.

Happy Debugging!

Re: Problem with login

Anonymous User — Tue, 04 May 2021 23:02:04 GMT

yeah, its a bit of an odd behavior that we would need to interrogate previous messages to ensure it shows logged in, but the error we can probably handle better. Thanks for sharing this experience with us!

Re: Problem with login

TracySArchibald — Wed, 05 May 2021 19:38:22 GMT

Got the same error. I suspect I put my password in incorrectly, but I can't fix it. 😞

Re: Problem with login

VHolubec — Wed, 05 May 2021 20:03:17 GMT

Hi @TracySArchibald,

the error is not related to bad login. If you would enter a bad login you should see it in the standard login dialog.

Click to the bottom - where you can type the text and you should see there a panel "What next" (or something like that). It would mean that you are logged, and you can search in the content.

You can also check your login status on option tab. And you can logout there and login with another account.

Vladimir

Re: Problem with login

TracySArchibald — Wed, 05 May 2021 20:18:58 GMT

Thanks! It let me do some stuff now. I'll be excited to see where this tool goes in the future. I don't think it's great yet, but soon... I think it's going to be super powerful.

Re: Problem with login

Anonymous User — Mon, 17 May 2021 22:37:30 GMT

@VHolubec @TracySArchibald @DavidBranca - Hi Everyone, on Friday 5/14 we pushed out several backend improvements. This issue being discussed above should now be fixed.

If you continue to see the error, please let us know. We are going to continue to monitor as well. Thanks for taking time to explain / reporting this.

Re: Problem with login

VHolubec — Wed, 19 May 2021 06:45:37 GMT

Hi @Anonymous User ,

great thank you! On my side every login attempt now invoke a message "Success! You are signed in as".

Thank you!

Re: Problem with login

KevinMullis — Tue, 16 Nov 2021 20:52:12 GMT

I seem to be having this issue as well

Re: Problem with login

Anonymous User — Wed, 17 Nov 2021 15:07:01 GMT

Hi @KevinMullis

Is there an issue with the dialog box to login, or once you attempt to login it fails?

Have you tried re-installing the app, or logging in from a different network?

Thanks,

Andrew