topic Re: Can not install maps for office in ArcGIS for SharePoint Questions

Can not install maps for office

DustinHolt — Fri, 24 Jan 2014 18:23:24 GMT

I'm trying to install maps for office on my laptop. During the install the system check window pops up and I get a X next to the "supporting files installed". It tells me to check that office 2010 or later is installed, which it is. And then to select the install prerequisites button to installed the required office features, which I do. I get nothing, it just goes back to the system check window and the same instructions. Can anyone help me?

Re: Can not install maps for office

Jason_RobinsonRobinson — Tue, 28 Jan 2014 00:35:03 GMT

I'm trying to install maps for office on my laptop. During the install the system check window pops up and I get a X next to the "supporting files installed". It tells me to check that office 2010 or later is installed, which it is. And then to select the install prerequisites button to installed the required office features, which I do. I get nothing, it just goes back to the system check window and the same instructions. Can anyone help me?

Dustin,

Do you have local admin permissions? I have seen this error before and believe it is permissions related so I would verify this.

Regards,
Jason R.

Re: Can not install maps for office

DustinHolt — Tue, 28 Jan 2014 11:59:22 GMT

I have administrative rights on my laptop. I had IT look it over and apparently my Microsoft Office Suite was missing something. He reinstalled it and it's working now. Thanks Jason.

Re: Can not install maps for office

Jason_RobinsonRobinson — Tue, 28 Jan 2014 16:59:27 GMT

Dustin,

Glad to hear. By any chance you catch what MS Office Suite was missing? Potentially a good enhancement request for that installer screen providing better information as to what is missing.

Regards,
Jason R.

Re: Can not install maps for office

LeoLadefian1 — Thu, 24 Apr 2014 14:36:24 GMT

I'm having the same issue, any word on what was missing?

Re: Can not install maps for office

DustinHolt — Tue, 29 Apr 2014 14:27:06 GMT

I never found out what the problem was. I tried again later and it worked. Sorry wish I could help.

Re: Can not install maps for office

TomClements — Tue, 22 Jul 2014 16:16:42 GMT

I have this same issue. Would really like to know what Supporting Files are missing!

Re: Can not install maps for office

LeoLadefian1 — Tue, 14 Oct 2014 12:52:21 GMT

We got it sorted out, it seemed to be some sort of visual basic install we had to do. I'll get the specifics.

Re: Can not install maps for office

DavidKlein1 — Wed, 29 Oct 2014 01:32:57 GMT

Anyone ever figure out exactly which files were missing? I'm now struggling with this same problem...

I'm a local admin. My excel and powerpoint are complete installs. What's missing???

Re: Can not install maps for office

DavidKlein1 — Wed, 29 Oct 2014 06:43:17 GMT

Figured it out! I was missing:

Microsoft Visual Studio 2010 Tools for Office Runtime (x64)

Available for download here:

Download Visual Studio 2010 Tools for Office Runtime from Official Microsoft Download Center

Re: Can not install maps for office

TomClements — Fri, 13 Mar 2015 21:52:51 GMT

Thank you for the reply! That is exactly what I needed as well!

Re: Can not install maps for office

MarielaDel_Rio — Wed, 18 Mar 2015 16:08:56 GMT

I am having the same problem, but office 2013

Any ideas?

Thank you

Re: Can not install maps for office

ScottBall — Thu, 26 Mar 2015 20:27:02 GMT

Mariela - have you tried installing the Visual Studio 2010 Tools for Office (linked above)? I believe the 2010 installer should work for you as well.

Re: Can not install maps for office

deleted-user-rLuZkk6smKMo — Tue, 05 Jan 2016 22:48:16 GMT

Just worked for me too. Thanks for the help Dave!

Re: Can not install maps for office

deleted-user-pObAPwHHfLUO — Thu, 22 Dec 2016 14:23:55 GMT

I had this same problem. Here is the updated link for the solution David Klein‌ posted.

Download Visual Studio 2010 Tools for Office Runtime from Official Microsoft Download Center

Re: Can not install maps for office

Anonymous User — Wed, 05 Dec 2018 15:12:13 GMT

Does anyone have an idea about why downloading and installing the Visual Studio 2010 Tools for Office works to get rid of the error?

I did want to clarify that I'm talking about the same error in the following:

Supporting Files Installed

ArcGIS Maps for Office 4.1 cannot be installed on this computer. Check that Office 2010 or later is installed. Select the Install Prerequisites button to install the required Office features.

Re: Can not install maps for office

ShannonChavez — Wed, 05 Dec 2018 20:44:29 GMT

Hello James,

Microsoft .NET Framework 4.5.2 or later is a software requirement, see Required software for ArcGIS Maps for Office.

There are essentially three ways that any particular version of the .NET Framework would get installed:

Your version of Windows might have it included in the default installation.
An application that required a particular version might install it during its own installation.
Some applications would even send you to a separate download site to grab and install a particular version of the .NET Framework

Hopefully this clairfies the installation process. Have a great day and please let me know if there are any further questions or if additional clarification is needed.

Best,

Shannon