topic Re: ArcGIS Extensibility SDK for Silverlight installation issue in ArcGIS for SharePoint Questions

ArcGIS Extensibility SDK for Silverlight installation issue

JianChen — Mon, 13 Feb 2012 19:53:25 GMT

I already successfully installed ArcGIS for Sharepoint. When I tried to install ArcGIS Extensibility SDK for Silverlight 2.4, I got an error saying "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86(32-bit) or x64(64-bit) version of the program, and then contact the software publisher." What does this error tell me? Doesn't this extensibility SDK support 64-bit system? I couldn't find any document related to this issue. Any help is appreciated!

I'm running Windows 7 Professional and have Visual Studio 2010 and Sharepoint 2010. ArcGIS API for Silverlight 2.4 has been installed as well.

Re: ArcGIS Extensibility SDK for Silverlight installation issue

RahulMetangale1 — Wed, 15 Feb 2012 02:26:00 GMT

Hi Jian,

Right click on setup file and select run as administrator. Most of the time this helps in resolving the installation related issue in windows 7.

Rahul

Re: ArcGIS Extensibility SDK for Silverlight installation issue

JianChen — Wed, 15 Feb 2012 13:27:15 GMT

Hi Jian,

Right click on setup file and select run as administrator. Most of the time this helps in resolving the installation related issue in windows 7.

Rahul

Thanks Rahul, It seems not the case though.

When run it as administrator I got another error saying that Windows cannot find the file and ask me to make sure the name is correct and try again. This doesn't make sense because I right click the file and the file name cannot be wrong. Then I tried troubleshooting compatibility tools provided by windows 7 and the diagnose is that this file is compatible for Windows XP (Service Pack 2).

If this is true, is there any 64-bit compatible version of this Extensibility SDK? Thanks!

Re: ArcGIS Extensibility SDK for Silverlight installation issue

WilburHughes — Wed, 15 Feb 2012 14:49:53 GMT

Try downloading the SDK setup again. The error seems to indicate that the file is corrupt because you received Windows error message "this file is not compatible with the version of Windows you're running". The setup never seems to have run and there is not a check in the setup for the Operating System.

Re: ArcGIS Extensibility SDK for Silverlight installation issue

JianChen — Wed, 15 Feb 2012 18:05:04 GMT

Try downloading the SDK setup again. The error seems to indicate that the file is corrupt because you received Windows error message "this file is not compatible with the version of Windows you're running". The setup never seems to have run and there is not a check in the setup for the Operating System.

Thanks Willbur!

You're right! There is no signal for me that this file is corrupt. I re-download it again and this time it works. Thanks!