Troubleshooting Configuration?

KirkHolbrook — Fri, 09 Nov 2012 11:57:15 GMT

Hi,

I am re-installing ESRI Maps for IBM Cognos 4.2 on our development server (in conjunction with Cognos 10.1.1) after we had some changes in our internal infrastructure.

I seem to have the components installed correctly, but am apparantly not getting the configuration correct.

The ISAPI redirect is not working for the Admin JSP page:
Requested URL http://ourservername:80/cognos/jakarta/isapi_redirect.dll
Physical Path D:\cognos\c10_gateway_x32\webcontent\jakarta\isapi_redirect.dll

I am using the 64bit version of the ESRI Maps component, but have 32 bit Cognos Gateway. The only mention of which bit-version to use in the documentation seems to imply OS bit-version rather than Cognos bit-version, but perhaps that is an issue?

Any thoughts are greatly appreciated.

BTW the documentation is pretty good, but very slim on installation/configuration troubleshooting.

Thanks,
Kirk

Re: Troubleshooting Configuration?

JacobSummers — Wed, 05 Dec 2012 13:01:02 GMT

Kirk,

Excellent Question. Configuring the web server was tricky on Vantage 4.2. We have simplified this procedure for Vantage 4.3.

Here are a couple points for configuring the Vantage ISAPI redirect for Vantage 4.2:

- On a 64 bit machine, the 64 bit ISAPI should be used. It is located in 'vantage/gateway/isapi/isapi_redirect_x64'.

- The 64 bit ISAPI redirect must run in a 64 bit only app pool. To achieve this:

   a) Create a new app pool
   b) Move the jakarta application to the new app pool
   c) Set the property 'Enable 32-Bit Applications' to false (under Advanced Settings).

Have a great week,
Jake

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