topic Re: The portal at <URL> is not configured to support Esri Maps for Office in ArcGIS for SharePoint Questions

The portal at is not configured to support Esri Maps for Office

JohnDye — Fri, 06 Nov 2015 23:05:35 GMT

Hi Everyone,

I'm trying to get Esri Maps for Office up and running with our Portal. It seemed like a pretty straight forward setup. I installed the Portal Resources, restarted the Portal and then installed Esri Maps for Office 3.1 on my client machine and restarted Excel and Powerpoint.

When I fired up Excel to start testing, I noticed that I wasn't signed in automagically - which I thought was strange because our Portal is configured for IWA. So I clicked the Sign In button on the Esri Maps tab and got this:

Not sure what to do since it doesn't really provide any guidance as to what's wrong.

Environment

Server-Side

Server1 (Windows Server 2008R2)
- Web Adaptor (IIS) 10.3.1
- Portal for ArcGIS 10.3.1
- Esri Maps for Office Resources for Portal for ArcGIS 10.3 or higher
Server2 (Windows Server 2008R2)
- Web Adaptor for ArcGIS 10.3.1
- ArcGIS for Server 10.3.1 (Federated + Hosting)
Server3 (Windows Server 2008R2)
- Datastore for ArcGIS 10.3.1 (Managed Database of ArcGIS for Server on Server2)

Client (Windows 7 Enterprise)

Esri Maps for Office 3.1
Internet Explorer 11
Microsoft Office 2010

Re: The portal at is not configured to support Esri Maps for Office

DiegoLlamas — Fri, 08 Jan 2016 13:16:29 GMT

See this post

Maps for Office 3.0 & Portal 10.3 or 10.2

and download the Esri Maps for Office Resources installer Esri Maps for Office Resources for Portal for ArcGIS 10.3 or higher executable from here, Working with Portal for ArcGIS—Esri Maps for Office | ArcGIS .

may be that would help you!

Re: The portal at is not configured to support Esri Maps for Office

ThomasMontefusco — Thu, 03 Mar 2016 20:43:58 GMT

You need to download and install Esri Maps for Office Resources for Portal for ArcGIS 10.3 or higher

If using 10.2 or earlier, download Esri Maps for Office Resources for Portal for ArcGIS 10.2.2 or prior

This must be installed on the Portal machine.

Re: The portal at is not configured to support Esri Maps for Office

JohnDye — Sat, 05 Mar 2016 00:52:15 GMT

Thanks for the response guys. When I said I installed the Portal Resources though, I meant that I installed the Esri Maps for Offices portal resources.

Re: The portal at is not configured to support Esri Maps for Office

AravindStoryMaps — Sat, 05 Mar 2016 00:56:26 GMT

So, when you said installed Portal Resources, did you do it on the client machine where Excel is or on the Portal machine which you are connecting to?

Re: The portal at is not configured to support Esri Maps for Office

JohnDye — Thu, 17 Mar 2016 13:11:52 GMT

On the Portal machine.

Re: The portal at is not configured to support Esri Maps for Office

DanielUrbach — Fri, 06 May 2016 18:45:05 GMT

Hello John,

Please also ensure that that version (32 or 64 bit) of the Portal resources matches the version of your Microsoft Office installation.

Re: The portal at is not configured to support Esri Maps for Office

AravindStoryMaps — Fri, 20 May 2016 19:05:24 GMT

Can you verify if you are using HTTPS on the Portal URL?

Re: The portal at is not configured to support Esri Maps for Office

MarcoMedeiros — Thu, 24 Aug 2017 14:00:28 GMT

Hi everyone. I can't configure my Portal to work with Maps for Office. I have tried the steps listed in Working with Portal for ArcGIS—Esri Maps for Office | ArcGIS, i have verified my HTTPS URL and i have verified if my version of Maps for Office is the same to version of Office.

aravindforums1@gmail.com‌... There is another thing to do to solve this problem?

Re: The portal at is not configured to support Esri Maps for Office

NathanSmith8 — Thu, 24 Aug 2017 16:15:44 GMT

Hi Marco,

One of the first things you'll want to verify is that you can access the newly installed Portal Resources.

On your workstation, open a web browser and navigate to: https://yourPortal.esri.com/portal/resources/esrimapsforoffice/4.1/office/4.1.0.600/esriM4O/images/Find32.png

A small png image should resolve. If not, this means that the newly installed resources are inaccessible over your network.

Re: The portal at is not configured to support Esri Maps for Office

MarcoMedeiros — Thu, 24 Aug 2017 16:51:21 GMT

Hi Nathan... Tks for helping.

I have seen at Esri support's link about it ( Working with Portal for ArcGIS—Esri Maps for Office | ArcGIS) that I must to create a folder called 4.0. But in your link you are using 4.1. Is it can affect my setup?

Re: The portal at is not configured to support Esri Maps for Office

MarcoMedeiros — Thu, 24 Aug 2017 17:04:08 GMT

I almost forgot... My Portal and my ArcGIS Server was installed on Linux (the same machine) and my Portal's link is: portal.sanepar.com/arcgis.

In this case i have to test my configuration using https://portal.sanepar.com/arcgis/resources/esrimapsforoffice/4.0/office/4.1.0.600/esriM4O/images/Find32.png ?

Re: The portal at is not configured to support Esri Maps for Office

NathanSmith8 — Thu, 24 Aug 2017 17:05:28 GMT

Marco,

This would depend on the version of ArcGIS Maps for Office that you installed. If you installed 4.0, create a folder named 4.0. If you installed 4.1, then you'll need to create a folder named 4.1 and ensure the resources are in that folder.

Re: The portal at is not configured to support Esri Maps for Office

BillFox — Fri, 27 Oct 2017 21:20:54 GMT

Does not like the portal's web adaptor in the url

It goes through with the :7443

Re: The portal at is not configured to support Esri Maps for Office

BillFox — Fri, 27 Oct 2017 23:51:17 GMT

uninstalled maps for office, deleted remnant files on c:

re-installed maps for office, all good, even using web adaptor in url