topic Re: Why won't ESRI maps for office work? in ArcGIS for SharePoint Questions

Why won't ESRI maps for office work?

Stephanie_Parker1 — Mon, 17 Nov 2014 15:42:49 GMT

I am having trouble getting ESRI Maps for office to work for me. I downloaded the file and I can see it in Microsoft Excel, but when I go to log in it tells me I need to have a valid ESRI ArcGIS online subscription. The problem is I do have one and its active. Has anyone else had this problem? Or know of a workaround?

Re: Why won't ESRI maps for office work?

JakeSkinner — Mon, 17 Nov 2014 15:47:18 GMT

Hi Stephanie,

Are you receiving an error when you try to log in? Is your online account a public account?

Re: Why won't ESRI maps for office work?

Stephanie_Parker1 — Mon, 17 Nov 2014 15:55:10 GMT

I get the error when I log on with my credentials, its like it recognizes I have an account but tells me I need to have either an admin add me or sign up for a 30 day trial etc. I thought it was a public account, I even went and tried to create one to make sure and the system told me its already a public account etc. I included the error below...

Re: Why won't ESRI maps for office work?

JakeSkinner — Mon, 17 Nov 2014 16:08:24 GMT

Hi Stephanie,

Esri Maps for Office requires an Organization Account. It looks like you have a public account. You can contact customer service to activate your ArcGIS Online Organization.