topic Re: ArcGIS online login issue in bi desktop in ArcGIS for Power BI Questions

ArcGIS online login issue in bi desktop

fuquouheineucra6910fuquouheine — Fri, 12 Jul 2024 09:46:28 GMT

Hi guys ,I recently updated the powerbi version,then I found that I couldn't log into arcgis online account, I don't know why, and there is no response after I log in with the url

Re: ArcGIS online login issue in bi desktop

CodyPatterson — Fri, 12 Jul 2024 11:05:27 GMT

Hey @fuquouheineucra6910fuquouheine

After updating, it may be beneficial to clear the browser's local storage (BI Desktop Section):

https://doc.arcgis.com/en/microsoft-365/latest/power-bi/clear-browser-local-storage.htm

Hope that helps!

Cody

Re: ArcGIS online login issue in bi desktop

ShaneONeill_144 — Fri, 12 Jul 2024 16:13:28 GMT

Could you try the following troubleshooting steps:

Open Power BI Desktop Application > Options and Settings > Options > Security > Disable ArcGIS For Power BI
Sign out from Power BI Desktop app and close the application
Check the logs to C:\Users\UseName\Microsoft\Power BI Desktop Store App\Traces\Performance
Uninstall the Power BI application
Delete the remaining Power BI Desktop Store App folder C:\Users\UserName\Microsoft\Power BI Desktop Store App and reinstall Power BI Desktop application by downloading the application from the Microsoft website and not the Microsoft store App

Re: ArcGIS online login issue in bi desktop

fuquouheineucra6910fuquouheine — Mon, 15 Jul 2024 03:04:42 GMT

Thx!Problem solved😉

Re: ArcGIS online login issue in bi desktop

fuquouheineucra6910fuquouheine — Mon, 15 Jul 2024 03:05:21 GMT

Thx!Problem solved

Re: ArcGIS online login issue in bi desktop

ShaneONeill_144 — Mon, 15 Jul 2024 08:04:38 GMT

Great, glad we could get that resolved for you!