topic Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online) in ArcGIS for Power BI Questions

Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

AdebMoustafa — Thu, 27 Jun 2024 12:51:41 GMT

Hello,

I created a map using ArcGIS Online, where I added layers, images, labels, and pop-ups. I imported this map into Power BI, and initially, everything worked perfectly. I could click on any point in the map and view the information and images I added in ArcGIS Online. However, on June 26, 2024, I encountered an issue: clicking on any point in the map no longer shows any response. It's now impossible to click on any point to view the information.

Your help is appreciated.

Thank you!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

NaZhang_Esri — Thu, 27 Jun 2024 19:58:56 GMT

Hi @AdebMoustafa,

Thanks for your question! I hope you like the new version so far! In the June release, we tried to make the map clean and nice. To see the information from ArcGIS layers, you will need to go to Formatting pane and find Feature information, toggle that on, you will see a side panel on the map. When you click on the ArcGIS data, you will see the information on the side panel. You are able to collapse or expand the panel and change the position of the panel.

See more information here https://doc.arcgis.com/en/microsoft-365/latest/get-started/feature-information.htm

Please let me know if you have more questions or concerns. Thank you!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

AdebMoustafa — Thu, 27 Jun 2024 21:43:42 GMT

Thank you for the explanation and for the new update! I appreciate the improvements made to make the map cleaner and nicer. Thank you!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

NaZhang_Esri — Thu, 27 Jun 2024 22:49:01 GMT

You are very welcome! 😊

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

AdebMoustafa — Fri, 28 Jun 2024 08:16:59 GMT

Thank you! The issue has indeed been resolved in Power BI Desktop, but it still persists after publishing. The difference is that layers can be selected in Power BI Desktop, but they cannot be selected in Power BI Online, as shown in the attached images.

To clarify further, when I open the Power BI link, the information does not appear in "Feature information part" when I click on any point on the map.

Your help is appreciated.

Thank you!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

NaZhang_Esri — Fri, 28 Jun 2024 15:39:19 GMT

Hi @AdebMoustafa,

Based on the screenshots you attached, it seemed like you didn't sign in to ArcGIS on Power BI online. Could you please try to sign in and see if it works? Thanks!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

BradCase1 — Fri, 28 Jun 2024 17:31:20 GMT

I wanted to join this conversation and note that I have having a similar issue. This is a screen shot from my ArcGIS layer with the pop up shown. Until two days ago the pop ups on Power BI ESRI map looked just like this. Then two days ago all of the pop ups stopped working. Your help is greatly appreciated.

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

DillionRoberts — Fri, 28 Jun 2024 18:23:56 GMT

I am having the same issue with the "ESRI Updated Demographics Variables 2023" and "Bureau of Labor Statistics Monthly Unemployment (latest 14 months) as far as being able to interact with them in the Power BI map inside both Power BI desktop and Power BI online. They were working fine before the update, but now it doesn't show the pop up information when you click on a county, state, census tract, etc. I've enabled the feature information option and have those layers selected inside the feature information section on the map. Please help!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

DillionRoberts — Fri, 28 Jun 2024 18:26:20 GMT

I do see the information in the featured information panel now, but I just wanted to clarify, there's no way for it to populate inside the map?

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

DillionRoberts — Fri, 28 Jun 2024 18:26:55 GMT

I do see the information in the featured information panel now, but I just wanted to clarify, there's no way for it to populate inside the map?

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

NaZhang_Esri — Fri, 28 Jun 2024 22:26:19 GMT

Hi @BradCase1, please refer to the solution post above. Toggle on Feature information from the Format pane in Power BI, select the layers from the side panel drop down if you sign in as an ArcGIS user and click features on the map, then you should be able to see the popups on the feature information pane. Please let me know if you have more questions!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

NaZhang_Esri — Fri, 28 Jun 2024 22:35:28 GMT

Hi @DillionRoberts,

Thanks for your question! I'm glad it works now. To make the map clean, the popups from ArcGIS layers are displayed in the Feature information side panel and the popups from Power BI data layer only appears when hovering on the Power BI features if you toggle on Tooltips.

Please see more information here:

Add the Feature information pane doc

Add Feature information to ArcGIS for Power BI

Using Tooltips and ArcGIS technology to deep dive information in Power BI

cc: @BradCase1

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

AdebMoustafa — Sat, 29 Jun 2024 12:24:01 GMT

Hi @NaZhang_Esri

How can I sign in to ArcGIS on Power BI online?

Previously (before this update) when I published a project containing an ArcGIS online map from Power BI Desktop, I didn't need to log in ArcGIS via Power BI Online, This issue appeared after this update.

Your help is greatly appreciated.

Thank you!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

AdebMoustafa — Sun, 30 Jun 2024 20:54:30 GMT

Hi @NaZhang_Esri

I noticed that there is no issue when I open the Power BI link in Microsoft Edge, while the problem appears when I open the link in other browsers like Google Chrome or Firefox.

Do you have any explanation or solution for this problem so that I can open the link in any browser without issues?

Many thanks.

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

EmilyOlack — Tue, 09 Jul 2024 19:42:27 GMT

Hello, thank you for sharing that informational resource! My colleagues and I have run into a problem with the new Feature Information window. The Enable toggle for Feature Information will not stay toggled to "On" and simply reverts to "Off" immediately after clicking. Is this a known issue/bug, or do you have any recommendations on settings that need to be changed elsewhere? Thanks!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

WilliamEymold — Fri, 26 Jul 2024 15:22:49 GMT

I am having a similar issue but when I toggle the Feature Information button ON, it instantly resets to OFF. I've tried logging in and on of both Power BI and ArcGIS Online and I am clearly able to import data from ArcGIS Online from my account, I just can't use the information. Like many other users, my projects were working flawlessly until the June update and now the link to ArcGIS Online is more fickle and don't have the full functionality. Can you provide any remedy for this problem? Thanks!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

EmilyOlack — Fri, 26 Jul 2024 15:33:11 GMT

So that was the exact same issue I was having, where the toggle button just would not stay set to "On" and kept flipping back to "Off". Solution that my team got to work: just delete that map and make it anew, basically, by re-adding the same layers (which in this update, are far easier to navigate to at least!). The map widgets made prior to the update just will not let that toggle turn on.

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

WilliamEymold — Fri, 26 Jul 2024 15:54:24 GMT

Ok cool that was going to be my worst case scenario attempt so I'll try that this weekend and respond if it's successful. Thanks!

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

WilliamEymold — Fri, 26 Jul 2024 16:50:21 GMT

Hey @EmilyOlack, I've tried a few different things here but still no fix:

I created a new WebMap on ArcGIS Online from existing features in my Organization, changed the symbology, saved it as a WebMap, and then imported that map to Power BI. Same thing where the data come into Power BI with the correct formatting but I can't interact with the data and the Enable switch bounces back to OFF when clicked.
I tried importing a single layer from ArcGIS Online directly to PowerBI but same result.
I tried uploading a new shapefile to ArcGIS Online and saving it there (thinking maybe there's a new format/feature that gets added when the layer is saved) and then pulling to Power BI but still same Enable switch issue.

When your team recreated the maps, did you do so on ArcGIS Online or ArcGIS Pro and pushed it to Online? Still trying to troubleshoot here so I appreciate your response.

Re: Map Interaction Issue in Power BI After June 26, 2024 (Arcgis Online)

EmilyOlack — Fri, 26 Jul 2024 19:33:40 GMT

@WilliamEymold Our maps were originally made in ArcGIS Pro, then pushed to Online and saved with a specific view setting (though not sure if that part mattered as much with the new update, actually).

We may have moved around which data field the data was placed in (on the Visualizations -> Add Data tab) within PowerBI, too? Cannot actually remember, but worth trying some variations there as you troubleshoot. So sorry yours still isn't working, and wish you luck!