topic ArcGIS Connection keep getting broken in Microsoft power automate in ArcGIS Connectors for Power Automate Questions

ArcGIS Connection keep getting broken in Microsoft power automate

AJD — Tue, 27 May 2025 06:23:48 GMT

I have an issue with the ArcGIS Power Automate and the ArcGIS Online. I'm building my webhook, and it works fine for the first few days, then after that, the connection for some reason got broken, and I need to add it again and configure all my triggers and actions to read from it again... Is that a known issue?

Re: ArcGIS Connection keep getting broken in Microsoft power automate

RobertAnderson3 — Tue, 27 May 2025 18:28:38 GMT

How many days? I thought it had been updated to not time out in the new versions but the connection did use to time out every 14 days?

Re: ArcGIS Connection keep getting broken in Microsoft power automate

AJD — Wed, 28 May 2025 04:59:19 GMT

The last time it only worked for one day, then it timed out. From where could I check the time-out settings?

Re: ArcGIS Connection keep getting broken in Microsoft power automate

RobertAnderson3 — Wed, 28 May 2025 12:10:18 GMT

There's no real space for timeout settings, it's a back end setting on Esri's side, if it's happening every day it's probably a different issue and I'm not sure what could be causing it right now.

Re: ArcGIS Connection keep getting broken in Microsoft power automate

AlexGeller — Mon, 02 Jun 2025 18:11:10 GMT

We are experience similar issues. Last week it was just the Fetch Updates action would completely stall. This week it still stalls but now our webhooks don't work either. It would be great if we could at least get an acknowledgement of these issues. We've been resorting to using the REST API via the HTTP action, which is blazing fast for querying and updating data, but to replicate a webhook looks to be quite complicated. See attached image.

AlexGeller_0-1748887850473.png

Re: ArcGIS Connection keep getting broken in Microsoft power automate

AkshayHarshe — Mon, 02 Jun 2025 19:25:28 GMT

@AJD I am sorry to hear that. Is there any other information you can provide us to reproduce the issue. Authentication issues in ArcGIS for Power Automate are bit tricky to reproduce and in lot of the case the error it throws comes from Microsoft which is not useful.

Normally, ArcGIS Access and refresh token doesn't expire within that small of a time frame. Is your feature service gets overwritten with new data? Or are there any other restrictions on log in?

Re: ArcGIS Connection keep getting broken in Microsoft power automate

LeviCecil — Fri, 06 Jun 2025 15:55:28 GMT

I have to add two of the same Enterprise 11.3 connections and toggle between them to be able to see any of my services in the trigger dropdowns.

To get around the OP’s issue, I also made a flow with a single ArcGIS trigger that runs once a week to keep the connections refreshed. I was told to do this at Dev Summit. It would be nice if ESRI would either fix this with Microsoft or let everyone know about this simple workaround to keep persistent connections.

Re: ArcGIS Connection keep getting broken in Microsoft power automate

AkshayHarshe — Fri, 06 Jun 2025 20:05:57 GMT

@LeviCecil Unfortunately, this is as designed by Enterprise or Online. There is a validity on refresh token provided by ArcGIS Enterprise and Online so they will expire at some point. Having a flow that runs every certain time interval will ensures renewal of the refresh token.

You can find more information regarding types of token and their default and max values here Specify the maximum token expiration time—Portal for ArcGIS | Documentation for ArcGIS Enterprise. There is another post on how to create a recurring flow that might be helpful to some: Quick Tip: Keeping the ArcGIS Connectors for Power... - Esri Community.

Re: ArcGIS Connection keep getting broken in Microsoft power automate

TL2 — Mon, 09 Jun 2025 15:24:46 GMT

I started getting this today too.

Re: ArcGIS Connection keep getting broken in Microsoft power automate

ISP_graynic — Mon, 09 Jun 2025 19:39:34 GMT

We are also seeing random connection issues with the ArcGIS connector after not having any issues for months. Has anyone let ESRI tech support know about this?

@SeanKMcGinnis

Re: ArcGIS Connection keep getting broken in Microsoft power automate

NataliyaLys — Mon, 09 Jun 2025 19:37:53 GMT

We also started getting ArcGIS connections issues in Power Automate this morning 6/9 around 9am. The ArcGIS connection keeps dropping off and flows fail.