topic Re: Locked out of ArcGIS Maps for Office in ArcGIS for Office Questions https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808546#M117 <HTML><HEAD></HEAD><BODY><P>No. This was a bug. I got help from tech support.</P><P></P><P>Lois</P></BODY></HTML> Wed, 20 Feb 2019 13:02:31 GMT Loisde_Vries 2019-02-20T13:02:31Z Locked out of ArcGIS Maps for Office https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808544#M115 <HTML><HEAD></HEAD><BODY><P>I was prompted to update ArcGis Maps for Office yesterday. After I did, I got two error messages. One tells me the program can't connect to my ArcGIS Online account; the other tells me I don't have the correct privileges. I'm the administrator. I can't do any work at all.</P></BODY></HTML> Fri, 18 Jan 2019 21:03:28 GMT https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808544#M115 Loisde_Vries 2019-01-18T21:03:28Z Re: Locked out of ArcGIS Maps for Office https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808545#M116 <HTML><HEAD></HEAD><BODY><P>Good Afternoon Lois, my apologies this reply is delayed. Are you still experiencing issues logging into Map for Office?</P><P></P><P>Best,&nbsp;</P><P>Shannon | Product Engineer</P></BODY></HTML> Tue, 19 Feb 2019 22:23:21 GMT https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808545#M116 ShannonChavez 2019-02-19T22:23:21Z Re: Locked out of ArcGIS Maps for Office https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808546#M117 <HTML><HEAD></HEAD><BODY><P>No. This was a bug. I got help from tech support.</P><P></P><P>Lois</P></BODY></HTML> Wed, 20 Feb 2019 13:02:31 GMT https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808546#M117 Loisde_Vries 2019-02-20T13:02:31Z Re: Locked out of ArcGIS Maps for Office https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808547#M118 <HTML><HEAD></HEAD><BODY><P>If you are running into this issue follow these steps:</P><OL><LI>Please uninstall ArcGIS Maps for office</LI><LI>Delete the ArcGIS Maps for Office folder in the %appdata% windows location</LI><LI>Restart your machine</LI><LI>Re install ArcGIS Maps for Office</LI></OL><P>Lois and I worked on this issue together, and this was the workflow we did to get it to work again.</P></BODY></HTML> Fri, 01 Mar 2019 14:44:29 GMT https://community.esri.com/t5/arcgis-for-office-questions/locked-out-of-arcgis-maps-for-office/m-p/808547#M118 JonEmch 2019-03-01T14:44:29Z