topic ArcGIS Maps for Office 4.0 Crashes when changing connection url in ArcGIS for Office Questions

ArcGIS Maps for Office 4.0 Crashes when changing connection url

MarkJames — Wed, 23 Mar 2016 18:20:19 GMT

We installed ArcGIS Maps for Office and are experiencing crashes in both PowerPoint and Excel when attempting to change the ArcGIS Connection url in the configuration tab. When you enter a new url and hit enter the application immediately crashes.

This is on a Windows 7 64 bit machine running Office 2013 32 bit.

Anyone else experience this issue?

Re: ArcGIS Maps for Office 4.0 Crashes when changing connection url

ScottBall — Fri, 25 Mar 2016 17:02:03 GMT

Hi Mark - are you changing from one Portal to another Portal? Or are you changing the connection from a Portal to ArcGIS Online? Just trying to get an idea of what endpoint you're trying to change the connection to. If you're changing to a Portal, make sure you have the Portal resources installed on the Portal before trying to connect to it. The add-in definitely shouldn't be crashing - we'll need to look into that - but I'm curious if this is an issue of missing Portal resource files. Read more here and download Portal resource files at http://www.esri.com/office (if you need them).

Re: ArcGIS Maps for Office 4.0 Crashes when changing connection url

MarkJames — Mon, 28 Mar 2016 13:30:16 GMT

It happens when attempting to change the url to anything but yes it happens even when attempting to switch to ArcGIS Online. We have a test portal with an install of 10.4 and the latest Portal resources and can successfully connect. Our only issue is when we use the Configuration UI to try and change the connection url, it will immediately cause a crash.

Re: ArcGIS Maps for Office 4.0 Crashes when changing connection url

MarkJames — Mon, 28 Mar 2016 13:39:15 GMT

Just to add, the only way we can change our connection between Portal and ArcGIS Online is by opening up the configuration files for Excel or PowerPoint, make the change then reopen.