topic Re: Script error when trying to log in through 4.2 plugin in ArcGIS for AutoCAD Questions

Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 14:12:40 GMT

all our users started getting the two script errors below when trying to sign in using the the 420 plugin. regardless of whether you select yes or no, result is the same, blank login screen. we can login fine through a web browser but not through Civil 3D 2023. any one else running into this or know of a solution?

Re: Script error when trying to log in through 4.2 plugin

DanWade — Thu, 22 Aug 2024 21:57:32 GMT

Hello @DougW,

You mention your organization is running build 420. Please try the current release which is 430.1 on a machine or two.

ArcGIS for AutoCAD download.

Install ArcGIS for AutoCAD

Let us know the outcome please.

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 15:12:58 GMT

Thanks Dan, I was just trying 430 and getting the same errors. I also ran all available updates on my AutoCAD 2023. Neither 430 or 420 wants to load in AutoCAD 2025 .

Re: Script error when trying to log in through 4.2 plugin

DanWade — Thu, 22 Aug 2024 15:24:13 GMT

I wonder if you downloaded build 430 months ago because 430.1 is the latest and only available download.

ArcGIS for AutoCAD May 2024 release adds support for AutoCAD 2025 and Civil 3D 2025

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 15:50:20 GMT

my 430 is old, installed it when it was first released & there was an issue & we went back to 420. I'll try this & let you know. Thanks for the help.

Re: Script error when trying to log in through 4.2 plugin

AllenP — Thu, 22 Aug 2024 16:49:52 GMT

We also have a couple of users running into the exact same problem today.

Civil3D 2024 + 430 plugin to start

Updated to 430.1 and still get the same script errors at sign in.

Just tried a clean install of AutoCAD 2024 + 430.1 on a machine that has never had the plugin installed before and it's also popping up the same script error.

Hoping they'll be a resolution posted soon.

Re: Script error when trying to log in through 4.2 plugin

DanWade — Thu, 22 Aug 2024 17:20:10 GMT

Hello @DougW and @AllenP,

Are you both connecting to ArcGIS Online or ArcGIS Enterprise?

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 17:28:31 GMT

I believe ArcGIS Online... but not sure how I would know for sure. And yeah, the 430.1 plugin had the same script error & it did load in 2025 but again, same error.

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 17:30:36 GMT

The guy who setup ArcGIS online here is no longer here. I'm the AutoCAD guy & administer the ArcGIS online users.

Re: Script error when trying to log in through 4.2 plugin

AllenP — Thu, 22 Aug 2024 17:58:43 GMT

ArcGIS Online

Re: Script error when trying to log in through 4.2 plugin

AllenP — Thu, 22 Aug 2024 18:21:24 GMT

Also tried adding the project portal site to login to it directly and the same script errors come up. Never see a login box at all to enter any credentials.

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 18:25:45 GMT

I tried that as well, same result.

Re: Script error when trying to log in through 4.2 plugin

DanWade — Thu, 22 Aug 2024 19:52:25 GMT

Hey @DougW and @AllenP,

Are either of you using SAML with ArcGIS Online? Or just built-in user accounts.

Re: Script error when trying to log in through 4.2 plugin

DougW — Thu, 22 Aug 2024 20:00:37 GMT

We're just using built in user accounts.

Re: Script error when trying to log in through 4.2 plugin

CallieW — Thu, 22 Aug 2024 20:07:54 GMT

Hi Dan, our organization started having this issue as well this week. I've upgraded to ArcGIS for AutoCAD to 430.1 and still recieve the same error. We are using SAML but the error occurs before you identify if you're using SAML vs built-in user accounts.

Re: Script error when trying to log in through 4.2 plugin

MichaelDavidsonPM — Thu, 22 Aug 2024 21:12:27 GMT

Hi @DougW , @AllenP , and @CallieW ,

Thanks for bringing this issue to our attention, and please know that the team is looking hard at this as a high priority.

As motivated by the information you provided, we have posted to the community blog on this issue, and we will update it as we gather additional information/get this resolved.

Thanks once more,

Michael

Re: Script error when trying to log in through 4.2 plugin

DanWade — Thu, 22 Aug 2024 22:02:16 GMT

Hey @DougW, @AllenP and @CallieW,

This behavior should be fixed perhaps Friday, August 23, or Saturday morning. Check the blog from @MichaelDavidsonPM post above for any further developments.

Thanks for your patience!

Re: Script error when trying to log in through 4.2 plugin

DougW — Fri, 23 Aug 2024 12:09:08 GMT

Thank you Dan

Re: Script error when trying to log in through 4.2 plugin

MichaelDavidsonPM — Sat, 24 Aug 2024 16:46:50 GMT

Hi @DougW , @AllenP , and @CallieW,

Your teams should now be able to sign into their ArcGIS Online organizations using ArcGIS for AutoCAD.

Thanks again for letting us know about this issue and for your patience over the past two days.