topic Re: Side Scan Flight for ArcGIS LE won't connect to drone in ArcGIS Flight Questions

Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Fri, 26 Apr 2024 09:16:13 GMT

Hi all,

I'm trying to get started with Side Scan flight LE, but cannot get it to connect to the drone.

I'm using an ipad mini 4, 15.8 OS and the drone is DJI Phantom 4 Pro.

I've wifi, drone and controller on, an apple cable but it just keeps saying 'Disconnected'.

The DJI software connects to the drone no problem which makes me think it's a problem with the Side Scan Software.

I've attached the screenshots. In the Global Settings the Aircraft and Camera Settings are greyed out as it's not connected.

If anyone has any ideas I'd be very grateful!

Re: Side Scan Flight for ArcGIS LE won't connect to drone

GordonSumerling — Sun, 28 Apr 2024 23:58:24 GMT

Hello @RachelS I have seen this when the DJ software is running or other Drone controller software. Two things I would check

1) Ensure no software is running on the iPad before starting Site Scan Flight LE.

2) Make sure the Phantom 4 Firmware is up-to-date. This may also be a cause

Cheers

Gordon

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Mon, 29 Apr 2024 08:44:32 GMT

Hi @GordonSumerling

Thanks for that. I've checked the firmware and it's up to date and I have all the apps closed before opening the app.

Can I check there is definitely no licence needed with Site Scan Flight LE?

We're just looking to get a flight then test Drone2Map.

Thanks

Rachel

Re: Side Scan Flight for ArcGIS LE won't connect to drone

GordonSumerling — Mon, 29 Apr 2024 10:28:39 GMT

Hey @RachelS,

Ok so you have tried the stuff I would normally check. Now I would try the USB cable connecting to the controller. Change this out an see if it makes a difference. Aside from this maybe David @dozer has an idea. Perhaps can you list the current Phantom Firmware you have. This page lists the supported versions as well https://community.esri.com/t5/imagery-and-remote-sensing-blog/site-scan-flight-for-arcgis-matrix-of-supported/ba-p/1009544

cheers

Gordon

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Mon, 29 Apr 2024 12:57:57 GMT

Hi @GordonSumerling

I tried a different cable, but same thing and we're on the latest firmware version for Phantom 4 Pro of 1.05.0600.

If I try to go through the Flight Plan this is the last message, even though the drone is connected.

Thanks

Rachel

Re: Side Scan Flight for ArcGIS LE won't connect to drone

Gisbert61 — Mon, 29 Apr 2024 14:36:26 GMT

I have a DJI Phantom 4 RTK & iPad and had a steep learning curve 😞 the last year.

What is the firmware version of the controller?

You do have a SDK controller (no screen) do you? Just to make sure.

Did you try without wifi?

What DJI software do you use?

regards,

Bert

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Mon, 29 Apr 2024 14:52:04 GMT

Hi @Gisbert61

The remote controller version is 01.04.01.00.

We have an sdk controller, the ipad doesn't have a SIM, it's wifi only.

The DJI software is 4.3.29.

Thanks

Rachel

Re: Side Scan Flight for ArcGIS LE won't connect to drone

BrentPierce — Mon, 29 Apr 2024 20:54:26 GMT

@RachelS ,

Unfortunately we don't support the iPad4 Mini or iOS 15 with Site Scan LE.

Re: Side Scan Flight for ArcGIS LE won't connect to drone

Gisbert61 — Tue, 30 Apr 2024 06:13:31 GMT

Hi Rachel,

See the answer from @BrentPierce below. I also started out with a iPad (air) mini 4 and had lots of problems with my RTK connection which prevented many flights and took over a year to troubleshoot.

My own experience is that problems went away after upgrading to a iPad air 5th gen. It's now a pleasure to work with.

I would have loved to know that iPad mini 4 isn't supported.

Also; you really want an iPad with a simcard as the moment you're in the field you loose wifi. You can try to get by that with a mifi but that's another device, another battery to charge, setup etc.

Regards,

Bert

Re: Side Scan Flight for ArcGIS LE won't connect to drone

Gisbert61 — Tue, 30 Apr 2024 06:33:15 GMT

Hi @BrentPierce ,

Where would I have been able to read that a iPad4 Mini is not supported with Site Scan (LE)? Knowing this earlier would have saved me a lot of headaches 🙂

here it says iOS 15 is supported so the issue must be related to the mini4 ??

regards,

Bert

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Tue, 30 Apr 2024 08:02:44 GMT

Hi @BrentPierce

Thanks for this, it's great to have a concrete answer, I can now move on and look into getting an upgraded ipad.

I have to agree with Bert, it's doesn't say this anywhere I could find, it would have saved me 4 days of troubleshooting.

But appreciate the response.

Rachel

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Tue, 30 Apr 2024 08:05:46 GMT

Hi @Gisbert61

I see that, it's a relief to finally find out the problem. It was a frustrating 4 days, I'm sure much more frustrating for yourself.

I agree it doesn't mention this in any ESRI pages, and I've looked through many at this stage!

Thanks for the tip on getting one with a SIM.

Rachel

Re: Side Scan Flight for ArcGIS LE won't connect to drone

GordonSumerling — Tue, 30 Apr 2024 10:51:31 GMT

@RachelS & @Gisbert61 I missed this a well apoligies. Hopefully it all works out for you now

Re: Side Scan Flight for ArcGIS LE won't connect to drone

BrentPierce — Tue, 30 Apr 2024 12:47:56 GMT

I'll be the first to admit, we could do a much better job documenting this. We document other hardware support quite exhaustively but it should be extended to the mobile end of the hardware spectrum. Thanks for the feedback.

Re: Side Scan Flight for ArcGIS LE won't connect to drone

Gisbert61 — Tue, 07 May 2024 07:00:20 GMT

@GordonSumerling & @BrentPierce We live and learn 🙂, it still is an awesome suite of software 😇 and great to work with.

regards, Bert

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Tue, 07 May 2024 07:48:33 GMT

@GordonSumerling @BrentPierce @Gisbert61
Thanks you all for your help.

In the process of getting a new ipad now and looking forward to getting stuck into it!

Re: Side Scan Flight for ArcGIS LE won't connect to drone

RachelS — Tue, 14 May 2024 08:52:45 GMT

Hi @GordonSumerling @BrentPierce @Gisbert61

The saga continues. I got a new Ipad Air 5th generation but it won't connect to the drone.

After a google search I found loads of threads that the Phantom 4 Pro doesn't work with the c-type connection on the newer ipads.

So I'm now left that the older ipads with the lightening cable are too old for Side Scan software and the new ipads with the c-type connection don't work with DJI Go 4.

Nightmare!