topic Re: Labels not showing up in Field Maps in ArcGIS Field Maps Questions

Labels not showing up in Field Maps

Dong_Kun__VDOT_ — Fri, 27 May 2022 15:14:27 GMT

We created a Web Map using the ArcGIS online Map Viewer Classic with our Stormwater Basin points on the map. I labeled the points by their IDs, and they are showing up in the Web Map.

However, when I opened the map in Field Maps (22.2.0), the labels were not showing up.

The visibility range was set from world to room. The labels are showing up correctly in Collector. Actually, the labels were showing up before in Field Maps. This happened recently. We did update our Stormwater Basin fs 2 weeks ago. Link to the fs.

I also tried creating a new map using the new Map Viewer, but the labels were still not showing up in Field Maps.

Any help would be greatly appreciated!

Re: Labels not showing up in Field Maps

AmeWunderle — Wed, 15 Jun 2022 21:52:27 GMT

I'm having the same issue. Map I created a few weeks ago, the labels show up (created in Map Viewer, not classic). Created a new map with the same parameters and settings but the labels don't show up in the offline areas or in the map within field maps at all. @ZacharySutherby do you have any ideas? Visibility range is the same for both maps.

Re: Labels not showing up in Field Maps

ZacharySutherby — Thu, 16 Jun 2022 00:50:23 GMT

Hello @AmeWunderle,

Unfortunately, I'm not so in touch with the ArcGIS Field Maps side of things I'm more on the Survey123 side of things. @ColinLawrence or @KevinBurke would be better to assist with the issue.

Re: Labels not showing up in Field Maps

ColinLawrence — Thu, 16 Jun 2022 01:49:23 GMT

@Dong_Kun__VDOT_ @AmeWunderle

Field Maps should honor any labels set in the Web Map and, if the changes are saved, these would take precedence over any labels at the Feature Service level (either before publishing or from the visualization tab for the Feature Service). There is a known issue (BUG-000147352) where this override is not working correctly for offline maps. Can either of you clarify if this is also an issue when viewing the map online (ie no offline area downloaded)? Were any labels set outside of the Web Map?

Thanks,

Colin

Re: Labels not showing up in Field Maps

Dong_Kun__VDOT_ — Thu, 16 Jun 2022 13:09:18 GMT

From my end, yes. The labels are not showing up when viewing the map online, and the labels are all within the Web Map.

I've also tested this on other feature services, and couldn't replicate this issue. This label issue is only happening to the BMP feature service. I'm going to let the owner republish this fs with the labels turned on and see if it will resolve the issue.

Thanks for the suggestions!

Re: Labels not showing up in Field Maps

AmeWunderle — Thu, 16 Jun 2022 22:25:34 GMT

Hi Colin,

I checked and the map in Field Maps didn't show labels both on and off-line. I then followed your suggestion and set up labels at the feature service level (full visibility range just in case) and then re-saved the web map. They work now in Field Maps online and in offline areas.

Thanks for the suggestion! (and thanks Zach too!)

Re: Labels not showing up in Field Maps

mikibok — Mon, 11 Jul 2022 16:36:28 GMT

This seems to be a problem from a recent app version: https://community.esri.com/t5/arcgis-field-maps-questions/field-maps-labels-not-showing-since-updating-to-22/m-p/1187767/highlight/true#M3976

Re: Labels not showing up in Field Maps

Dong_Kun__VDOT_ — Fri, 19 Aug 2022 16:35:25 GMT

Hi mikibok,

I think that's probably true. I was finally able to resolve this by following these steps:

1. Go to the item detail page of the feature service.

2. Open the "Visualization" tab on top.

3. Turn the labels on and save.

Then they are finally showing up in the Field Maps!

Re: Labels not showing up in Field Maps

KeithSalmon — Fri, 30 Sep 2022 09:31:12 GMT

Hi all

Our environmental trust has an app where we have seven labels set up for two layers in a Field Map which look fine in the new map editor AND when viewed from a Web App.

They used to look fine when viewed from the Field Map app from my phone or iPad - then suddenly the stopped showing for one of the layers but still show for the other layer.

I've been through all the settings in the field map editor and other areas - but haven't found a trick to make them appear on the phone again. Would welcome some help - we are due to go live next week!

Some screenshots below.

I tried the suggestion of using the Visualisation panel to get around the problem - but I couldn't see how it would help.
Thanks Keith

PS here's what the labels look like in the Field Map editor:

And here's what the labels look like in a Web App:

Here's a screenshot of part of the map running on the Field Maps app on an iPad (no labels showing)

Re: Labels not showing up in Field Maps

SierraH1 — Thu, 13 Oct 2022 15:50:28 GMT

I am also having this issue! I have tried the work arounds mentioned above, but none seem to stick. Our maps looks great on MapViewer and anywhere on a browser window, but in FieldMaps specifically, we have one layer that will not show its labels.

Re: Labels not showing up in Field Maps

dajaho — Mon, 07 Nov 2022 15:13:26 GMT

I want to reiterate that labels are activated through the Feature Service (!!), not the Web Map, although the Web Map is the place to prepare symbology for mobile use. Very confusing, but it actually works for me now, too.

Re: Labels not showing up in Field Maps

OnnoKeller — Wed, 16 Nov 2022 14:31:58 GMT

Same issue right here. I have prepared a feature class in ArcGIS Pro including symbology and shared it with ArcGIS Online. I did alter some fields and added some options to their list (or domain). After adding the feature layer to a map through the new map viewer I have added labels using an Arcade expression (see code below). The labels are showing in the map viewer but not on field maps app. I did try setting the label though visualization but no succes.

I adjusted the label to just show the objectid and now the label is showing on both map viewer and field maps. Hence, the Arcade code seems to cause the label not showing on field maps.

Any help/suggestions would be much appreciated.

if ($feature.Thema=='Groen'){

return DomainCode($feature, "Kans")

}

if ($feature.Thema=='Beheer'){

return DomainCode($feature, "Kans_Beheer")

}

if ($feature.Thema=='Water'){

return DomainCode($feature, "Kans_Water")

}

if ($feature.Thema=='Verharding'){

return DomainCode($feature, "Kans_Verharding")

}

if ($feature.Thema=='Biodiversiteit'){

return DomainCode($feature, "Kans_Biodiversiteit")

}

if ($feature.Thema=='Leefklimaat'){

return DomainCode($feature, "Kans_Leefklimaat")

}

Re: Labels not showing up in Field Maps

crbdata — Tue, 31 Jan 2023 00:56:26 GMT

hi all,

Just read through all previous comments and tried turning on labels at the feature service level and saving. Then apply my arcade expression label at the web map level and saving. Also tried turning labels off at the fs level and this hasn't appeared to work either when opening the map in field maps. Has anyone figured out a solution to this?

Much appreciated,

Meg

Re: Labels not showing up in Field Maps

crbdata — Tue, 31 Jan 2023 01:38:18 GMT

It seems to only work for one of my layers if I turned off labels both at the feature service level and web map level. Then I turned both labels back on and applied the arcade expression to both labels and saved. Now the label is appearing in field maps. But this still hasn't worked for my other layer I need labels for.

Re: Labels not showing up in Field Maps

JenLangevin — Wed, 05 Apr 2023 19:04:38 GMT

This visualization trick worked for me too, THANK YOU!

Re: Labels not showing up in Field Maps

DebbieGoeldner — Mon, 12 Jun 2023 23:10:09 GMT

I tried the 'solution' but the Visualization on the WFL layer has the labels option grayed out. Are there any other methods? I really don't want to have to republish. Seems like it should be an easy step to turn labels on and off. They are on in the Web Map so why not the feature layer? Using app version 23.1.0 Build 984

Re: Labels not showing up in Field Maps

Ade_Bruijn — Mon, 20 May 2024 13:09:48 GMT

Thanks, it's still an issue. Couldn't figure out why labels didn't show. Regular feature service, labels worked in MapViewer and Pro but not in Field Maps. WebMap save as didn't work either. Turning on labels on visualisation tab feature service did the trick!

Re: Labels not showing up in Field Maps

Caryn_Jane — Wed, 26 Jun 2024 14:31:09 GMT

@Dong_Kun__VDOT_Thank you for this solution, this resolved our issue! This happened in a map that is not off-line enabled. The fix is as mentioned above. In the feature layer 'visualization' tab I enabled and formatted the labels to be the same as in the web map, and saved to the layer.

Its never happened before, and I don't know what caused it, and ESRI has called this bug 'non-reproducible' so it must be really intermittent and likely not to be resolved on their end anytime soon.

Re: Labels not showing up in Field Maps

NicholasMilner — Thu, 15 Aug 2024 18:01:00 GMT

I just had this issue today with our hosted feature layer. Labels were not showing up on field maps. The web map had labels. Could not find any issues in the Field Map Designer. After creating labels through the visualization tab on the hosted feature layer, the labels reappeared in Field Maps. We have used this same layer for 2 years with no issues with the labels showing, odd.

Re: Labels not showing up in Field Maps

ArtYeroRC — Wed, 18 Sep 2024 19:35:03 GMT

Another solution I found has to do with layer transparency. While the web maps recognize the transparency for symbology and labels as separate, field maps doesn't seem to do that. What I had to do in this instance is set the color to no color, then the labels worked no problem.