topic Re: Can't sign out completely in ArcGIS Field Maps Questions

Can't sign out completely

EddyClark — Thu, 05 Sep 2024 18:18:03 GMT

Trying to sign out of one account in order to sign in to a different account. After signing out, when choosing "Sign in with ArcGIS Online" it automatically connects to the account I'd just signed out of.

Re: Can't sign out completely

CodyPatterson — Thu, 05 Sep 2024 18:24:55 GMT

Hey @EddyClark

What device are you using? There may be cached credentials that are assuming you are logging in with the original account. If you're using Windows, you may need to clear your credential manager of your MS account. Otherwise, you may be logged in on a browser with your AGOL credentials.

Cody

Re: Can't sign out completely

EddyClark — Thu, 05 Sep 2024 18:31:57 GMT

This is on my iPhone. Do these devices do that?

Re: Can't sign out completely

CodyPatterson — Fri, 06 Sep 2024 11:20:31 GMT

Hey @EddyClark

It definitely can happen, but I don't see it happening very often due to field maps generally not wanting to save any credentials, but it can happen. Try giving the solution in this post a shot here:

https://community.esri.com/t5/arcgis-field-maps-questions/ios-login-issue/td-p/1137024

I tried it myself and was able to log into different accounts without issue, hopefully it does the same for you!

Cody

Re: Can't sign out completely

EddyClark — Fri, 06 Sep 2024 16:06:48 GMT

"Open the Settings menu > tap on "Profile" 3 times quickly to open the developer menu > Tap Sign In > Set Oauth to In App"

This was the solution. Thank you.

Re: Can't sign out completely

Debert — Tue, 19 Nov 2024 18:35:27 GMT

I encountered this the other day while out in the field assisting a tech.
The Mobile Worker's license wouldn't switch from 'viewer' to 'data editor' and we needed to store some points on a water main before it got buried. I attempted to log him out and sign in with my admin credentials, however, it kept auto signing him back in.