topic Problem creating offline areas in ArcGIS Field Maps Questions

Problem creating offline areas

clc — Wed, 14 Aug 2024 23:40:02 GMT

I have not been able to create any offline areas in Field Map designer for the past 2 days.

I went back to an old web map which I worked with before and had an existing offline area. I selected a very small area at the street level and it has been spinning forever. In the Field Map app, I tried the same webmap 4 times and got 2 successes!

Does anyone experience similar issues. Thanks for any feedback.

Catherine

P.S. Yesterday, after failing all my tiled services were listed but none of my feature services. I looked at the network activity for the last entries of "packaging.arcgis.com" and all come with this kind of message:
esriJobMessageTypeInformative: Contours_2024/FeatureServer - Over 5 min wait on replica job, response:{"replicaName": "", "replicaID": "", "targetType": "client", "submissionTime": 1723581794037, "lastUpdatedTime": 1723581794037, "status": "Pending", "recordCount": 0, "resultUrl": ""}

Today, I cannot even get any entries in the package list, only the message: "Your packages are being created. They will appear here when they are ready". and I could not find any interesting info in the network activity.

Re: Problem creating offline areas

ClayDonaldsonSWCA — Wed, 14 Aug 2024 23:44:18 GMT

This appears to be an issue on ESRI's side. See the status page: ArcGIS Online Health Dashboard

Here is what we got back from ESRI when we submitted a ticket

INC-001547: Asynchronous operations are slow to complete on all service endpoints.

Re: Problem creating offline areas

clc — Thu, 15 Aug 2024 00:01:15 GMT

Thanks for your answer, I feel a little bit better.

Hopefully they will fix it soon!

Re: Problem creating offline areas

MiltonSolano — Thu, 15 Aug 2024 15:14:43 GMT

Hi Folks,

the same over here. Yesterday was a nightmare: I just recently I updated one of our main tree census maps and suddenly my crew reported issues downloading the map. The first thing was: I screwed the map badly. After reviewing all the layers, map, form and whatnot, I realized my map was not the culprit.

I tried downloading maps that were working fine and none worked. That was the "aha moment". I contacted ESRI support and after 2 hours answering basic questions (are your layers editable, is your map offline ready, etc.) I was notified about the INC-001547 with AGOL.

Today we still can't take maps offline. I have my crew waiting for this issue to resolve.

Mjss

Re: Problem creating offline areas

ClayDonaldsonSWCA — Thu, 15 Aug 2024 15:22:00 GMT

Yep - same issues for us today. Dozens of field staff unable to download offline areas. GIS staff unable to append data. Very frustrating.

Re: Problem creating offline areas

TanithLives — Tue, 20 Aug 2024 01:51:42 GMT

I thought it was me! I lost hours of my work day trying to get the simplest of functions to consistently work - exporting Feature Layers as FGDB. I just sat watching a spinning wheel of annoyance.

It's nowhere near as bad as having field crews at a standstill, but was frustrating and really did not help a nascent headache.