Field Maps Connection to Azure ArcGIS enterprise issue

LakshmananVenkatesan — Thu, 29 Apr 2021 15:33:18 GMT

Hi Esri Field Apps Team:

We are facing serious challenge on Esri Field Maps on our mobile device. [Say iPhone 8]

Esri native mobile apps (Field Maps is the main focus, but Collector appears to experience the same challenge) can access our Azure-based ArcGIS Enterprise (AGE) - version 10.8.1.
authenticate to it, and get a list of web maps. The apps cannot then “open the web maps” (i.e. access the services). AGE is using SAML based authentication.

A browser on the same mobile device is able to do all of this, including access the services.
Launching either the browser or the native mobile apps automatically invokes the VPN , regardless of whether the device is on a private corporate network (e.g. corporate WiFi) or other network.
The VPN is required to be able to connect to the Azure-based AGE.

Question: How to troubleshoot this field app connection issue to AGE?.

topic Field Maps Connection to Azure ArcGIS enterprise issue in ArcGIS Field Maps Questions

Field Maps Connection to Azure ArcGIS enterprise issue