topic Re: Field Maps streaming causing crash in ArcGIS Field Maps Questions

Field Maps streaming causing crash

NR-AnnaRiveraRoyGISS-T — Mon, 12 Jun 2023 15:06:25 GMT

Hello,

I have been having an issue with streaming to collect polygon features in the Field Maps app on my Samsung Galaxy ActiveTab3 (Android version 13). Usually after about 20 seconds or so, Field Maps closes out (but still seems to be running), and streaming stops and nothing from it is saved. I have tried reinstalling the app, signing out and back in, and redownloading my offline areas. Has anyone experienced this and come up with some sort of solution?

Re: Field Maps streaming causing crash

KathleenCSki — Mon, 12 Jun 2023 15:46:06 GMT

Have you tried downloading offline map area and collecting the polygons off line?
Could be weak signal strength or some security setting that is limiting connection time to a cetain number of minutes connected.

Re: Field Maps streaming causing crash

NR-AnnaRiveraRoyGISS-T — Mon, 12 Jun 2023 15:57:10 GMT

Yes, I should have specified. All of this is happening when I am offline using an offline map area.

Re: Field Maps streaming causing crash

KCarlson — Mon, 12 Jun 2023 17:44:33 GMT

I am having the same issue, but with streaming GPS tracks. Field Maps screen blacks out/closes (but still appears to be running), and nothing is saved. Two new Samsung TabActive 3 tablets (Android version 13) have this issue, but two older Samsung TabActive 2 tablets (Android version 9) seem to be streaming GPS tracks fine. All tablets have Field Maps version 23.1.1 (Build 1405). Same as above, the issue is occurring when offline using offline map areas.

Re: Field Maps streaming causing crash

NR-AnnaRiveraRoyGISS-T — Mon, 12 Jun 2023 17:54:15 GMT

That's a good point--I end up using my phone, which is a Samsung Galaxy S20 FE, with the same version of Field Maps as my tablet (23.1.1 Build 1405), and it works just fine. We also have two older Samsung tablets working with older versions of Field Maps that are functioning as they should.

Re: Field Maps streaming causing crash

Eneymark — Mon, 26 Jun 2023 14:34:56 GMT

I am having the same issue. I tried to fix the issue by running a software update on my Android Devices and updated Field Maps to App version 23.2.0 Build 1440. This did not resolve the crashing. This has been occurring for the last few weeks on all of my Galaxy Tab Active3 devices. As stated above, the crash occurs when using offline map areas.

Re: Field Maps streaming causing crash

FMGLGIS — Thu, 27 Jul 2023 03:13:07 GMT

We are encountering the same issue as above with 20-30 of our Active Tab 3s, we run the streaming on other devices for the same segment, same capture settings and feature service all other devices work without crashing. Reports are that 100m of streaming at 10m streaming intervals causes the crash condition. We're doing further tests.

Re: Field Maps streaming causing crash

ColinLawrence — Sat, 30 Sep 2023 00:00:47 GMT

Can those experiencing this issue confirm they are still seeing the crashing? I tracked down a Tab Active 3 in order to test this and have been unable to reproduce a crash. I tried replicating the same settings reported in the BUG (10 meter streaming interval - crashing around 100m distance of streaming) but I cannot replicate the crash. Given the amount of reports it must not be specific to the data or the Web Map. It does appear to be specific to offline maps although if someone is seeing this while using the online version of the map please confirm.

My Tab Active 3 is running Android 13 and I have successfully streamed numerous line segments over 500+ meters on Field Maps 23.2.1. I am looking for ay other helpful details so we can get to the bottom of this. Thank you.

Re: Field Maps streaming causing crash

KCarlson — Thu, 05 Oct 2023 14:49:05 GMT

Hi Colin,

I tried streaming GPS tracks again this week and had the same crashing issue. I had one set of tracks that were about 600 feet and ~10 minutes of streaming work fine, but another set that I had streaming for ~30 minutes did cause Field Maps to crash. My crew uses GPS tracks to show the areas we have covered during surveys, so our typical workflow is to turn tracks on at the beginning of the survey and then leave them running while we walk through an area. This results in GPS tracks that are a mile to several miles long and streaming for up to several hours. We have not had issues with this on older Samsung Tablets. Thank you!

Re: Field Maps streaming causing crash

Eneymark — Fri, 13 Oct 2023 00:15:54 GMT

I have a ticket in with ESRI, but for us the crash seems to be specific to a feature layer/feature service on a specific WebMap. I’m working through additional testing to try and pinpoint what’s causing the crash.

Re: Field Maps streaming causing crash

ZacharyHart — Mon, 30 Oct 2023 17:02:45 GMT

Hi @ColinLawrence

I'm getting reports from field staff about the same issues. All have Active Tab 3 with Android 13 and Field Maps 23.3.0. The reports I'm receiving are for both GPS averaging and line streaming. I'm trying to gather more details metrics so please let me know if you are looking for any specifics.

Re: Field Maps streaming causing crash

ColinLawrence — Mon, 30 Oct 2023 17:11:11 GMT

Hi @ZacharyHart , is it possible to share one of the Maps/data that is being used when the crash occurs? If using ArcGIS Online you can share the map(s) and relevant data to a Group and invite the user "arcgisfieldmaps" to the Group so I can access the data. I have been unsuccessful in reproducing this problem with the various sample datasets I typically use.

Re: Field Maps streaming causing crash

ZacharyHart — Tue, 31 Oct 2023 20:27:54 GMT

@ColinLawrence This web map contains private client data, while it is noneditable I do not have permission to share this. The other editable data is presumably the only relevant thing from the client side.

Re: Field Maps streaming causing crash

ColinLawrence — Tue, 31 Oct 2023 21:15:51 GMT

That is understandable that it cant be shared. Are you able to reproduce when just pulling out the editable data and if so would you be able to share that version? The other thing we can look at is the memory usage on the device. I find this under Device Care > Memory in the settings. How much is available? How much is used by Field Maps, etc. Can you try adding Field Maps to the "excluded apps" list?

Re: Field Maps streaming causing crash

ColinLawrence — Wed, 06 Dec 2023 00:42:15 GMT

I have some thoughts for those on this thread still running into this issue. Its possible the OS is ending the process due to battery optimizations or memory limitations on the device which have become more aggressive with newer versions of Android. Has anyone seen this issue on a different Android 13 (or 14) device? Could those on this thread who are still encountering this issue try the following:

Open Settings > Apps > Field Maps > Battery > Select "Unrestricted" (the default is Optimized)

Also:

Open Settings > Battery and device care > Memory > Excluded apps > tap "+" and select Field Maps > Add

Can you still reproduce the problem after changing one or both of the above settings? One theory I have is that I cannot see the issue because my device is a testing device and fairly barebones in terms of what is installed. I have tried streaming sessions of 10+ miles successfully on this Tab Active 3 device.