topic Re: View Layers Failing to Load in Field Maps App in ArcGIS Field Maps Questions

View Layers Failing to Load in Field Maps App

JessicaWay1 — Thu, 04 May 2023 18:05:08 GMT

I have a project in Field Maps that has 2 View Layers of the same parent layer. Until yesterday, these layers were showing in the map in the Field Maps App and working properly. Now these layers have a "Layers Failed to Load Error".

The rest of the map works fine. These View Layers work fine when the web map and smart form is viewed in a browser window. There are no errors showing in the Field Maps Web Portal. If we add these layers to another map, the same error shows in mobile app. If we add the parent layer to the map, only the parent layer works in the app.

No scheme changes have been made and all sharing permission have been checked.

Has anyone else had this same issue? Why would view layers suddenly stop working in Field Maps?

Re: View Layers Failing to Load in Field Maps App

StefanUseldinger — Mon, 08 May 2023 05:28:51 GMT

Are You using ArcGIS Enterprise? If yes, which version?

Re: View Layers Failing to Load in Field Maps App

JessicaWay1 — Mon, 08 May 2023 12:04:16 GMT

Yes this is in ArcGIS Enterprise 10.8.1. The view layers were stable for months and then suddley stoped working.

Re: View Layers Failing to Load in Field Maps App

StefanUseldinger — Mon, 08 May 2023 12:21:27 GMT

Can You post the exact error message (Profile -> Troubleshooting)?

Re: View Layers Failing to Load in Field Maps App

JessicaWay1 — Mon, 08 May 2023 12:28:57 GMT

The view layers continued to work in desktop/web. This is the only error message we see in mobile.

Re: View Layers Failing to Load in Field Maps App

StefanUseldinger — Mon, 08 May 2023 12:43:41 GMT

you can click on the erroneous layer to see the detailed error message or go to "Profile" -> "Troubleshooting"

Re: View Layers Failing to Load in Field Maps App

JessicaWay1 — Mon, 08 May 2023 13:13:23 GMT

Here is the error message

Re: View Layers Failing to Load in Field Maps App

StefanUseldinger — Mon, 08 May 2023 13:21:15 GMT

did you make changes to your domain configuration?

Re: View Layers Failing to Load in Field Maps App

JessicaWay1 — Mon, 08 May 2023 13:24:20 GMT

No changes had been made recently. And The layer loads fine not in mobile. We have been stumped on why this is happening.

Re: View Layers Failing to Load in Field Maps App

JessicaWay1 — Mon, 08 May 2023 15:56:54 GMT

@StefanUseldinger

I found this thread in the Collector Community. It appears the issue has been around since 2019. I tried the fixes mentioned but did not have success. https://community.esri.com/t5/arcgis-collector-questions/layer-fails-to-load-in-collector/td-p/68125

We have rebuilt the layers and view layers from scratch and they are currently working.

Re: View Layers Failing to Load in Field Maps App

BronwenHughes — Thu, 29 Jun 2023 07:13:23 GMT

I have just experienced this exact issue as well. I created a view of 3 layers from the same parent layer and checked the sharing. I built forms using FieldMaps Designer, added the view layers to the map and everything was working fine in FieldMaps. I then updated the domain of one field with an additional value and updated the map by adding content (attachments) to the pop-ups for the view layers, after which this error appeared.

I tried removing attachments from the pop-ups and resaving the map, however, the error persisted. So I opened FieldMaps Designer and resaved the forms, however, the error with the view layers persisted.

Hence, I have had to recreate a new view of the 3 layers, rebuild the forms using FieldMaps Designer and add attachments to the popups. The new views are working correctly (including the additional value that I added to the domains of one field in each of 3 layers)