topic Re: Field Maps - intermittent logging out bug in ArcGIS Field Maps Questions

Field Maps - intermittent logging out bug

SteveTaylor6 — Wed, 26 May 2021 04:10:07 GMT

Anyone with ideas how to stop Field Maps app intermittently logging out users between sessions - occurs on all Android devices. It is disruptive to work flows, particularly for remote staff - when they discover the app has logged them out in the field. Same bug occurs on Collector for ArcGIS on Android. Does not occur on Apple devices - a hint to the developers for debugging.

Re: Field Maps - intermittent logging out bug

Hussam_AlJabri — Wed, 26 May 2021 05:12:50 GMT

I noticed the same with our users.

Re: Field Maps - intermittent logging out bug

Anonymous User — Wed, 26 May 2021 15:03:59 GMT

Users are reporting the same issue with our app built on the ESRI Runtime SKD for Android.

Re: Field Maps - intermittent logging out bug

SteveTaylor6 — Sat, 29 May 2021 01:25:07 GMT

Make a formal bug complaint with esri. We did last week. The more people report it the better.

Re: Field Maps - intermittent logging out bug

SteveTaylor6 — Sat, 29 May 2021 01:25:24 GMT

Make a formal bug complaint with esri. We did last week. The more people report it the better.

Re: Field Maps - intermittent logging out bug

HeatherMcCracken — Wed, 16 Jun 2021 01:46:52 GMT

Hi Steve/all,

We have fixed an issue that we believe is likely causing this intermittent sign out issue. It is in our current Beta, and will also be released with 21.2.0 which will be out soon.

Please test the Beta out if you can, and update to the latest Field Maps once it has been released. If you can report back to this thread if you continue to see the issue after update (and even better - report back if to confirm it resolves it!)

We understand that this is a frustrating issue - and we hope this resolves these issues.

Thanks,

Heather

Re: Field Maps - intermittent logging out bug

SteveTaylor6 — Wed, 16 Jun 2021 01:56:49 GMT

Thank you for the information @HeatherMcCracken and (most likely) fixing the issue in the next update. Appreciate it.

Re: Field Maps - intermittent logging out bug

Anonymous User — Mon, 28 Jun 2021 23:04:30 GMT

Hi @HeatherMcCracken,

Any idea if this fix will be rolled into the Runtime SDK for Android as well as we see the same issue there?

Thanks in advance.

Re: Field Maps - intermittent logging out bug

HeatherMcCracken — Tue, 29 Jun 2021 14:57:35 GMT

Hi Paul,

You should be able to achieve this now with the current release of the Runtime, if your solution uses the runtime credential cache and the runtime authentication handlers.

Ensure you are passing -1 as outlined in the help doc here

If a -1 is passed as the fourth parameter of OAuthConfiguration(String, String, String, int), a permanent refresh Token is generated (if the portal supports permanent refresh tokens).

If you are using the Runtimes credential storage, ensuring you are passing -1 should do that trick.

Best,

Heather

Re: Field Maps - intermittent logging out bug

ErinCourtney — Fri, 23 Jul 2021 15:06:40 GMT

Hello all,

I haven't seen anything in the community about iOS experiencing this, but I have at least one user on an iPad that is having the same issues. Does anyone know if the Android issue was resolved with the update? We are all running 21.2.1. The user has been having issues for about a month give or take, so before the last update.

@HeatherMcCracken , have you all heard of anything like this with iPads?

Re: Field Maps - intermittent logging out bug

JBald — Wed, 15 Sep 2021 19:07:55 GMT

the error mentioned in this thread happened to me 2 times today and I am not using BETA. app is also not showing all of the Field Maps, they appear and then disappear. I have to log out and log back in for them to be visible again. I am the admin. also having a problem with one app not showing one of the editable layers. I verified multiple times that it is set as "Visible" and "editable" but it does show in the Legend, but has a yellow exclamation point with the words "domain exists" It tests fine on the desktop, but not in the app. other field maps I made work fine. I am looking for a thread with this problem . I attached a screenshot of the app

Re: Field Maps - intermittent logging out bug

VickyS — Thu, 07 Apr 2022 08:54:13 GMT

Hi @HeatherMcCracken,

We have almost the opposite issue to this now.

We use shared android devices but have no way of forcing users to log out of FieldMaps. It never seems to prompt for credentials once a user is logged in now. We are using IWA and Enterprise 10.9.1. The maxtokenexpiry is set to 1 week. Should it prompt users for their credentials when they sync?

It is pretty impossible to enforce named user licences on shared devices in FieldMaps.

Re: Field Maps - intermittent logging out bug

NeilSchindelar — Wed, 01 Jun 2022 17:19:10 GMT

We're also having this same issue. Even after deleting the storage and cache, the username remains. We've also completely deleted the app, and the username credentials are still saved. This is only happening to our Android users.

Re: Field Maps - intermittent logging out bug

BobWheeler — Mon, 27 Jun 2022 19:10:22 GMT

We are using v22.3.0 and still experiencing logout issues on iOS. Is anyone else still having these issues with the latest version?

Re: Field Maps - intermittent logging out bug

SteveTaylor6 — Tue, 28 Jun 2022 00:51:45 GMT

All good in the Australian Capital Territory. We have 120 users on the same invasive plants map, and no issues reported on Apple devices. One thing that has transformed Field Maps app use for us is having a dedicated GIS Officer ensuring all the correct steps are followed when publishing maps and they also deal directly with Esri to sort out problems.

Re: Field Maps - intermittent logging out bug

BobWheeler — Tue, 28 Jun 2022 14:40:32 GMT

@SteveTaylor6 - Thanks - we didn't have issues with timeouts/logouts until we changed some security protocols. Now we are forced to use Field Maps through a VPN connection on our devices. Offline maps work fine, but real time is where our issue resides.

Re: Field Maps - intermittent logging out bug

fklotz — Fri, 04 Nov 2022 13:42:19 GMT

Hey Vicky, you may have the solution to this already, but if not here is how you can address it:

I don't have a better solution (yet), but on shared devices, users can log out and close all ESRI apps, then go into iOS Settings, Safari, Clear Website Data and History. This will clear the credentials so that the next person on the device can use their own logging credentials. This is a security issue that ESRI needs to address.

Users who receive a device, can clear the safari cache before opening ESRI apps.

Re: Field Maps - intermittent logging out bug

NeilSchindelar — Fri, 04 Nov 2022 14:22:44 GMT

Yep, this is exactly what ESRI told us to do after I submitted a support ticket. This works on Android too. You have to go into the browser setting and clear the cache. For some reason the logins are saved via the browser and not the Field Maps app.

Re: Field Maps - intermittent logging out bug

SandraDalton — Fri, 08 Sep 2023 07:08:13 GMT

Does occur on Apple - Got a report today of users on iPad running version 23.2.3 having this issue. Any update?