topic Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled' in ArcGIS Field Maps Questions

ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

JeremiahJones — Mon, 13 Dec 2021 18:21:49 GMT

Hello everyone,

I am just wondering if anyone else has been having this issue. I can set up an offline area in the Field Maps online web application, then when I try to download that offline area on Field Maps Mobile (tested on two android devices) I receive the "Offline Areas Failed to Download" Error and the log tells me that feature tiling is disabled. Now this is frustrating. However, when I create on offline area in the Field Maps Mobile App, the map is created an downloads just fine.

I assume this is an ESRI bug but I want to air it out on the forum first to see if anyone else is replicating this issue elsewhere.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

TravisSizemore — Mon, 13 Dec 2021 19:26:26 GMT

I have also been seeing this issue over the past 6 months or so and haven't identified the cause or a solution. We reverted to using the app for offline area creation, as you mentioned.

Travis

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

Ken_Morefield — Mon, 13 Dec 2021 21:25:33 GMT

We have noticed this ever since the last ESRI update to ArcGIS Online. It has literally wiped out 2/3 of our web maps and the ability to take them offline.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

RichlandGIS — Fri, 17 Dec 2021 23:15:25 GMT

I ran into this issue and was able to "fix" it by turning sync off, then back on for ALL layers included in the web map, make sure any tile packages included in the map or basemaps have Offline Mode enabled:

"Offline Mode

Allow this layer to be downloaded and used in an offline map."

Unregistered all the Replicas created for ALL feature services in the map,

and, for some reason, I had to select the "use in Collector" and the "use in Field Maps" for it to start working again.

Not sure what (if any) of these things resolved the issue, but, it is working again now.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

DuncanHornby — Mon, 14 Mar 2022 22:14:43 GMT

I just want to add to the collective experience, I too have been getting the "Offline Areas Failed to Download" Error and it began after I added a layer to the web map which was a point layer with photo attachments. If I set the Offline Map Area to be the extent of that data it apparently "packages" it up but errors when I try to download it. I discovered I had to create a series of smaller overlapping Map Areas for it to work. A bit pants really as if I exclude that layer I can have the full extent of the datasets.

It would be good if anyone from ESRI could confirm if there was some sort of limit to the number of features with attachments or best practise with attachments. In my case I want as a read only reference layer a point layer which may have several hundred points each with a single photo attached. Is that asking too much of field maps?

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

RhettZufelt — Mon, 14 Mar 2022 22:49:15 GMT

I use the offline setting to get features only. This way, any attachments are sent TO AGOL on sync, but the attachments/photos don't get packaged into the offline area.

Rarely do I need to see the actual attachments in Field Maps once I've synced.

In case this helps, the offline area is substantially smaller:

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

DuncanHornby — Tue, 15 Mar 2022 16:41:55 GMT

So I decided to downgrade the image size of my attachments because when you click on a dot to see its attachment (in field maps) it does not appear to be a zoomable image. So I decided to resize the images to 800x600 pixels which significantly reduces the file size. This allowed the download to complete without error and I get to keep the whole dataset, no need to break it up into several "Map Areas".

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

MikeUnderwood — Wed, 23 Mar 2022 21:56:48 GMT

Had this issue this morning. I decreased my map areas and it works if they're small enough.
225MB=success
206MB=success
232MB=success
254MB=fail

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

DanielleKulas — Wed, 13 Apr 2022 21:26:54 GMT

I'm having the same issues described in this thread and have really been banging my head over what the issue could be... Everything was working fine then all of a sudden, our field staff are getting these download failures which I'm able to replicate. Map areas of a smaller size work fine but larger areas fail to download in Field Maps (both within the app and in the online map area creation).

I currently have a support ticket open with ESRI about this and she casually mentioned that attachments have been an issue for folks lately, but it does not appear to be a main focus of our troubleshooting so far (I do have layers with attachments). I am currently tasked with republishing all of the map layers and recreating the maps- glad (?) to know others are having this issue too and it's not just me!

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

RhettZufelt — Wed, 13 Apr 2022 21:32:27 GMT

Have you been adding a lot of data, especially with attachments?

The more data you have, the larger the offline area will get, especially if you are downloading attachments with the offline area as well. Might have enough data/attachments in there now that the same sized area is too large.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

KWilliams — Mon, 13 Jun 2022 13:29:49 GMT

Hello - I am also having this same issue. This is my first ever field maps that I've created, and first collection I've ever managed, so I'm figuring this all out from scratch. Our field crews are attaching upwards of 20 photos per point. They asked if they could take the maps offline, and I want to tell them yes but I've been testing and having these same issues mentioned above.

They are adding points along a line that runs a few hundred feet, so decreasing download map size doesn't seem tangible. I attempted various suggestions from above, none are working for me. Just for troubleshooting purposes, I played around and downloaded down the size of a neighborhood parcel and that failed.

I figure it's been 2 months since the last comment on this post. Does anyone have any updates or suggestions? Again, brand new, any and all advice/suggestions are welcome.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

TristanRota — Fri, 22 Jul 2022 14:49:03 GMT

Hello,

I am bringing up this post. We have the same (very ennoying) issue with offline areas here. I create them on the web app and impossible to download them on the phone. Their size is 206Mo though, which is ridiculously small for a basemap... We are working in remote areas in Africa, this functionality is essential and I don't fully understand why this problem is still ongoing since more than 6 months now. We were willing to develop the use of ESRI app inside the company, but we are more and more thinking about finding other solutions.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

JoabelBarbieri — Fri, 02 Sep 2022 14:00:34 GMT

It happens all the time in some maps. All layers are sync enabled and it still won't download. Even on FMA Beta it won't work. ESRI please, we need a solution to this.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

SBrandenburg — Thu, 08 Sep 2022 01:30:43 GMT

Certain layers when shared from ArcGIS Pro as Web Layers will prevent Offline Areas from downloading. It is a pain but export any layers you want as hosted feature services in the map to shapefiles, zip them, then import these zipped shapefiles into your ArcGIS Online folder, choosing the add and create feature service option. I underwent fairly extensive testing with an ESRI analyst on this, and while they weren't sure what the issue was, this workaround did work, and I was able to take maps offline that I previously wasn't able to. Note when when maps failed and this workaround helped, I was just getting a generic "Download failed" error message in Field Maps. Hope this helps some of you.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

TravisSizemore — Thu, 08 Sep 2022 14:51:06 GMT

Kit,

Thanks for the workaround, and I have done this as well to fix other mysterious bugs in publishing feature layers. I just want to add that people should be aware of the limitations of shapefiles so that you're not caught off guard. The main ones I think that would apply in this situation are the 10-character field name limit and the inability to make relationship classes, domains, and subtypes. I can't remember now, but there were a few other pesky issues that manifested when I tried this method. I agree with Joabel that this is a major limtiation and needs to be fixed.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

JoabelBarbieri — Mon, 12 Sep 2022 15:19:41 GMT

Unfortunately it won't work for me as my layer is shared (sync/update) with hundreds of people in the field. If I do that all the versions and collected data will be lost

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

BenjamenWetherill — Wed, 14 Sep 2022 03:14:22 GMT

I was able to get my offline areas to download by removing and reinstalling the Field Maps app on my phone. I found this hint here https://community.esri.com/t5/arcgis-field-maps-blog/arcgis-field-maps-offline-map-areas-packaging/ba-p/1098317

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

SBrandenburg — Tue, 20 Sep 2022 01:03:21 GMT

What version of ArcGIS Pro are you using? I begrudgingly updated to 2.9.4 and it did resolve the issue of sharing web layers then not being able to take web maps offline with those layers in them.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

BenjamenWetherill — Tue, 20 Sep 2022 15:44:27 GMT

Actually, this may not be a 100% solution. It didn't seem to help the next time I ran into the issue.

Re: ArcGIS Field Maps: Offline Areas Failed to Download - 'Feature tiling disabled'

USI_Consultants — Mon, 26 Sep 2022 17:56:28 GMT

I know this was a few months ago, but did you ever get a resolution from ESRI? I'm experiencing the same issue and have been digging through the threads trying to find an answer.

Thanks!

Kayla, USI Consultants INC.