topic Re: Authentication Error frequency pops up on IOS in ArcGIS Field Maps Questions

Authentication Error frequency pops up on IOS

DaveBodak — Thu, 19 May 2022 18:47:06 GMT

Hello,

I have been using Field Maps mobile for about 8 months now on my IOS devices. Every once in a while (2-3 weeks or so) the application will frequently prompt a user to sign in repeatedly, every 1-2 seconds. The sign in credentials are correct, and it works on our Samsung devices for the most part. Just wondering if anyone has a solution to this.

Thanks!

Re: Authentication Error frequency pops up on IOS

ColinLawrence — Thu, 19 May 2022 19:37:30 GMT

Hi @DaveBodak ,

Do you happen to have a screenshot of what this prompt looks like?

Re: Authentication Error frequency pops up on IOS

DestonHoward — Mon, 23 May 2022 14:20:43 GMT

I am having the same issue. It happens in Collector as well.

Re: Authentication Error frequency pops up on IOS

DaveBodak — Mon, 23 May 2022 19:45:38 GMT

Hi @ColinLawrence ,

I am unable to reproduce the error right now, but @DestonHoward has the same pop-up that I am receiving frequently.

Re: Authentication Error frequency pops up on IOS

JimW — Mon, 18 Jul 2022 12:54:08 GMT

I have uses encountering the same issue. They open the map they always use and get repeated requests to sign-in with their AGO credentials. When they enter their credentials, they can work for a few minutes and then they are asked again to enter their credentials.

In general I am hearing from a lot of our users that they are experiencing login/access issues with Field Maps. Is anyone else experiencing this lately? It wasn't always like this.

Re: Authentication Error frequency pops up on IOS

ColinLawrence — Mon, 18 Jul 2022 18:53:39 GMT

Can the folks in this thread give me an idea of how you manage devices between work days? Are the devices powered down every day or left on and charging? Do the fieldworkers using the device always stay signed in between work days/weeks or do they share the devices with other named users? Just trying to get an idea of the frequency of log ins and app restarts.

Also, please note if you are using ArcGIS Online or Enterprise. Thanks!

Re: Authentication Error frequency pops up on IOS

JimW — Mon, 18 Jul 2022 19:00:18 GMT

My organization is using ArcGIS online and iPads. Our users typically stay signed in. At the end of the day their devices are plugged in so they are charged and ready to go for the next day. A few devices are shared among users but most of the complaints I have received are from those with a device assigned to them. Thanks!

Re: Authentication Error frequency pops up on IOS

JimW — Tue, 19 Jul 2022 13:34:54 GMT

A little bit more info...this happened to one of my users yesterday and the message wouldn't go away. All last week he was using Fields Maps with no issues. At the end of his work day he plugs his IPad in to a charger and places his device in a cabinet. This is what he did on Friday. He is not powering down the device or signing out of anything. The below image is what appears. Tapping Later makes the message reappear. Tapping Sign In asks the user to sign back and when he enters his credentials, it just brings the authentication error message back. I attempted to login in as myself and had the same thing happen. If I login to my own IPad, I don't encounter this error. However, I am not out in the field actively using Field Maps so that may not be a good test. I also did this using wifi and cellular and didn't receive the authentication error.

Our current work around is to sign out of Field Maps and sign back in. I am waiting to hear back from my end user as to whether this provides a permanent solution or if he periodically receives the authentication error, needs to sign back in and how often this occurs.

Re: Authentication Error frequency pops up on IOS

JimW — Wed, 03 Aug 2022 14:03:41 GMT

@ColinLawrence I had another user today report the same issue of being asked to repeatedly reenter their AGO credentials. It eventually goes away but is very disruptive to their day. Any insight? Thanks.

Re: Authentication Error frequency pops up on IOS

LaineyLe_Blanc1 — Tue, 13 Sep 2022 18:34:15 GMT

We are experiencing the same issue with some of our mappers using iPads in remote areas. Would the solution you gave at the link, solve this issue? https://community.esri.com/t5/arcgis-field-maps-questions/ios-login-issue/m-p/1138204/highlight/true#M2366

Re: Authentication Error frequency pops up on IOS

JimW — Tue, 13 Sep 2022 18:38:36 GMT

What has worked for me is I have to log the user out of their account, log in and out as myself, then have my user log back in. So far this has taken care of the issue. The only downside is that I have to be with the user to do all of this.

Re: Authentication Error frequency pops up on IOS

LaineyLe_Blanc1 — Tue, 13 Sep 2022 18:55:17 GMT

I'm assuming you have the admin role in your ArcOnline account?

Re: Authentication Error frequency pops up on IOS

JimW — Tue, 13 Sep 2022 19:02:36 GMT

I don't have full admin role in AGO but I have a custom role assigned by our Admin that, for the sake of this discussion, is probably close enough to admin.

Re: Authentication Error frequency pops up on IOS

GIS_Fox — Fri, 18 Nov 2022 17:54:05 GMT

@ColinLawrence We are having the same error come up for our field users, has this thread reached a resolution or fix? Basically identical situation to most of the responses so far. The other thing that happens is after the authentication error pops up, (it does this pop up three times in a row on our ipad), the users maps disappear from the Field Maps launch menu.

Thanks,

Re: Authentication Error frequency pops up on IOS

Linde_Carmack — Fri, 18 Nov 2022 18:12:55 GMT

@GIS_Fox our users still have this problem intermittently as well. A full sign out and sign back in usually fixes it, but for some users we've had to fully uninstall and reinstall the app.

Re: Authentication Error frequency pops up on IOS

GIS_Fox — Fri, 18 Nov 2022 19:23:14 GMT

Hi @Linde_Carmack , cool, thanks for the quick reply. Been a few months since this post was active but I'm glad I made a reply. Cool, we were able to load in a separate account than the field user who had the authentication error, but if it comes up again uninstalling and reinstalling will be our next course of action. We also cleared any temp files or unused programs in case it was somehow RAM related but so far no changes there. We had considered it to be network or black out related being that our users are in remote areas but so far that was not deemed to be a factor either, either via internet or cell service.

Thanks again,

Re: Authentication Error frequency pops up on IOS

DaveBodak — Wed, 25 Jan 2023 13:54:39 GMT

Hey Colin,

Still having the authentication error on our Apple IOS devices. Any word on how we could fix this?

Thanks

Re: Authentication Error frequency pops up on IOS

Aaron_Beutler — Tue, 25 Apr 2023 16:52:24 GMT

Hi, this is an issue that has recently popped up with our users also. We typically run three iPads in the field simultaneously and primarily collect offline. Recently we've been in an area with cell signal and all three iPads all with different logins have been experiencing this error. We have tried signing out and signing back in but the error message keeps coming back. We have not tried uninstalling and reinstalling yet because it takes quite some time to sideload 200 gb of base map imagery. Is there anything else that someone has found to be successful?

Re: Authentication Error frequency pops up on IOS

JimW — Wed, 26 Apr 2023 14:44:22 GMT

I would make sure that the person that is logging in/out has is an admin of similar level user. I found that if I just had another user log in and out, it didn't work. I had to be the person to login/out to clear the problem.

Re: Authentication Error frequency pops up on IOS

JimW — Fri, 05 May 2023 17:47:14 GMT

Is anyone from the Field Maps team watching this thread? We continue to have this problem and our only fix is to have my field users come into the office so I can log in and out and clear out whatever is causing the issue. This can sometimes be an hour out of their day depending on where they are coming from. Knock on wood, it hasn't happened to the same user twice in a row. But it would be nice if it wasn't happening at all. It will be tough to troubleshoot I am sure as I am not out in the field and it only happens to our field workers.