topic Re: Android Device Error: The server may not be responding or we encountered an unexpected error in ArcGIS Field Maps Questions

Android Device Error: The server may not be responding or we encountered an unexpected error

mgress12 — Thu, 27 Jan 2022 15:35:48 GMT

Hi Field Maps Users,

We are having issues using Field Maps on Android devices to connect to our Portal.

Enterprise 10.7.1 installation
Portal is configured with Windows Active Directory as the identity store
Field Maps App ID is registered in our Portal

Error message on Android devices after entering our Enterprise URL.

"Connection error - The server may not be responding or we encountered an unexpected error"

We can connect using our Portal URL in Chrome and other browsers on Android without issues. No certificate errors given. We have tried manually installing certificates on devices and it doesn't make a difference.

Field Maps successfully connects to our Portal on iOS devices. iOS prompts for credentials and allows log in.

Anyone have suggestions for how to address this on Android?

Thanks!

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

LauraMawhinney2 — Thu, 10 Feb 2022 20:30:13 GMT

I just tried to log in myself and am getting the same error. Hopefully someone will come to the rescue.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

LauraMawhinney2 — Tue, 15 Feb 2022 21:55:29 GMT

I found this link (https://support.esri.com/en/technical-article/000024488) , How To: Add the ArcGIS Field Maps mobile app as a registered application to ArcGIS Enterprise 10.6.1 or newer. I contacted the administrator to go through the process. The note in blue about manually typing the URL into the address bar was key. With that being said, it worked! I don't have an error message anymore.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

mgress12 — Wed, 16 Feb 2022 15:10:20 GMT

Glad that worked for you! We followed the same steps early in our troubleshooting and still see the "The server may not be responding or we encountered an unexpected error" message. No prompt for login on android.

iOS logs in just fine.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

LauraMawhinney2 — Wed, 16 Feb 2022 16:05:51 GMT

Hi Mgress12,
That is too bad. I don't have any more suggestions. Good Luck. Have you started a ticket with Esri?

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

ahargreaves_FW — Wed, 09 Mar 2022 13:51:46 GMT

I get this when I enter the full URL including " https://..."

Try entering just "myportal.com/webadaptor"

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

mgress12 — Wed, 09 Mar 2022 14:26:45 GMT

Thanks for the note. We tried this format for the URL and we get the same error message.

ESRI support pointed us to the following bug: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzODM0NQ==

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

ScottRutzmoser1 — Wed, 04 May 2022 13:50:53 GMT

Hey, Just wondering if you have identified the core issue...we are experiencing similar behavior in our lower environments due to a hyphen in the main domain. Example test-ourportal.com/portal fails to connect using fieldmaps on an android device. iOS works, browsers etc... everything else works just not android fieldmaps. Our production portal does NOT have a hyphen and works fine. I am wondering if your portal url has a hyphen? We have a ticket into ESRI about this but they don't seem to understand what might be causing this issue.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

mgress12 — Wed, 04 May 2022 18:24:25 GMT

Our portal url does not include a hyphen but thanks for the info. We have yet to find the solution to the problem with android devices.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

ShannonJ — Wed, 11 May 2022 18:31:51 GMT

I get a similar error to this when trying to log into arcgis online whether its through my organizations URL or the regular online log in. the error is "cannot connect to server." i cant find any threads with this error, so I'm posting it here. Hope we can get this resolved soon, it is starting to effect more and more users.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

MatthewMalone — Mon, 16 May 2022 19:26:20 GMT

I ran into the error today on my Android phone (Galaxy S10, Android 12). Grabbed a co-worker's iPhone and it worked fine on iOS. Logged an incident with ESRI and noted that today's date (5/16/22) had been listed in the Modified field.

I hope it gets addressed quickly as not everyone has access to an iPhone for our data collection. Spring is HUGE for field collection as well, so we'd love to see a quick fix/patch.

Here's the bug reference again: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzODM0NQ==

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

RobertBorchert — Mon, 16 May 2022 20:04:44 GMT

Make sure VPN is disabled. Don't put to much faith in ESRI addressing it anytime soon.

Make sure VPN is not set to be active as needed.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

MatthewMalone — Wed, 18 May 2022 17:01:06 GMT

Quick follow-up after a discussion with ESRI. I admittedly didn't try the whole route of uninstalling/re-installing Field Maps on my Galaxy S10 (Android 12) phone, but that solved the issue. When I was routed to the AGO login the error no longer appeared and Field Maps opened as expected. 👍

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

AngelBarnett — Fri, 20 May 2022 19:31:48 GMT

Same issue here, I can no longer login to the Field Maps App.

The app will also get stuck in a login loop for the ArcGIS Online account sign in.

This is having a very negative impact on our organization's workflow and forcing projects to be postponed.

Esri, please fix this issue ASAP

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

MatthewMalone — Fri, 20 May 2022 19:36:56 GMT

Quick update to my fix I mentioned earlier (e.g., uninstalling/reinstalling Field Maps).

If I happen to close the app (swipe to shut it down) and try to open it up again, the connection error recurs. The only solution I found was to uninstall and reinstall Field Maps each time I went to use it. Yes, this still needs to be addressed.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

AngelBarnett — Fri, 20 May 2022 19:44:36 GMT

Yes, same here. Reinstalling only works for the initial login. After closing the the app the error resumes

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

DianaKalil — Mon, 23 May 2022 15:00:42 GMT

Hello, are you using ArcGIS Online or ArcGIS Enterprise? By any chance is it a simple username and password or are you using SAML login?

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

MatthewMalone — Mon, 23 May 2022 15:06:21 GMT

I'm logging into our ArcGIS Online account with my username that I've had for around a decade. Are you suggesting the error might be due to username and/or password length?

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

lah — Mon, 23 May 2022 17:20:49 GMT

I'm now having an iOS user get this same error: "Connection error - The server may not be responding or we encountered an unexpected error," interestingly enough, only when disconnected from WiFi.

On WiFi, everything works as expected.

Re: Android Device Error: The server may not be responding or we encountered an unexpected error

RobertBorchert — Mon, 23 May 2022 18:04:14 GMT

what is the data strength at that location