topic Re: Field Maps crashing while GPS Averaging or streaming tracks in ArcGIS Field Maps Questions

Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Wed, 18 May 2022 15:58:47 GMT

I submitted a ticket to ESRI over a week ago but they have not yet been able to tell me the cause of the issue. I'm wondering if others are experiencing this issue? After moving to 22.1.2, our users are reporting Field Maps crashes while GPS averaging (100 points) or streaming tracks. They had no issues with this last year on the same devices but using an earlier version of Field Maps.

Tablet = Samsung Galaxy Tab Active 3, 64gb & 4GB RAM
OS = Android version 11

All of the users have at least half of the storage space available on their devices.

If any other Android users are willing to test and report back, more information would help us to determine whether the problem is with our hardware or map or a software release issue.

Re: Field Maps crashing while GPS Averaging or streaming tracks

ColinLawrence — Wed, 18 May 2022 16:16:29 GMT

Hi @Strahanjen ,

Thank you for reporting this. Do you have any other devices that are having this issue? Please note that version 22.2 is currently available in the play store if you could double check on that version as well.

Colin

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Wed, 18 May 2022 16:30:09 GMT

@ColinLawrence Thanks for the quick reply. I've asked one of our users who is out in the field today to try 22.2 and report back. The field crew are all using the same device. I have a personal iPad that I can test on, if that would be helpful. I've also attached a log file from one of our users. Our case number is #03060182, in case you'd like to coordinate with other ESRI reps looking at this.

Re: Field Maps crashing while GPS Averaging or streaming tracks

ColinLawrence — Wed, 18 May 2022 16:38:30 GMT

Thanks, I will take a look. I dont have the exact device but I do have a Tab Active 2 I can try on. I doubt its an issue on iOS. If I find any additional info I can also pass it along to the people working on the support case.

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Wed, 18 May 2022 16:57:25 GMT

I've confirmed that the users are still experiencing the crash on 22.2. I just tried on the iPad and did not have any issues.

Re: Field Maps crashing while GPS Averaging or streaming tracks

RobertBorchert — Wed, 18 May 2022 18:15:16 GMT

Have you tried republishing your services and update the map in New Map Viewer?

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Thu, 19 May 2022 13:37:46 GMT

Yes. The issue persists.

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Thu, 19 May 2022 13:39:19 GMT

I just got more information from a user regarding the crash. Apparently Field Maps doesn't close entirely. Here's what the user says:

"Field maps seems to crash, the screen goes blank for a few seconds and then the map comes back up but does not maintain the work I was doing. "

Re: Field Maps crashing while GPS Averaging or streaming tracks

ColinLawrence — Thu, 19 May 2022 16:17:53 GMT

@Strahanjen I tried the averaging flow (100 points) on my device and was able to complete it successfully. Can you add some detail about your workflows to help me better understand? Is averaging 100 points per feature typical to your field workflows? How long are the features being streamed for and what are the streaming interval settings being used (Collection settings in the app)?

Re: Field Maps crashing while GPS Averaging or streaming tracks

blundee — Thu, 19 May 2022 16:51:39 GMT

@ColinLawrence our users are collecting points on the devices that @Strahanjen mentioned above using version 22.2. The work flow is this, user stands in a stream, presses the blue collect button (+) in the bottom right corner of the screen and selects the feature layer where they want this information reflected. Once the feature layer is selected the averaging begins. I was out earlier this week implementing this work flow and provided @Strahanjen the information in this post. What I experienced was that the during some period of the averaging process (not at every point I was attempting to collect, but frequently enough) the Field Maps app "black out" and I would return to the home screen of the Android device. However when I would utilize the (|||) button to bring up all the apps I had open Field Maps would still be there. This issue has occurred as well when streaming, we have our stream set to the default 10ft increments; see attachment for specific settings on the device. If interested and helpful, I would be happy to setup a Microsoft Teams call to share a live demonstration of this issue.

Re: Field Maps crashing while GPS Averaging or streaming tracks

ColinLawrence — Thu, 19 May 2022 17:07:31 GMT

@blundee @Strahanjen Do you know how far into the streaming process you experience this behavior? Or maybe its easier to answer... how long are the typical line/polygon features on average?

Re: Field Maps crashing while GPS Averaging or streaming tracks

blundee — Thu, 19 May 2022 18:13:28 GMT

@ColinLawrence users are reporting getting ~100 ft of the stream before it crashes.

Re: Field Maps crashing while GPS Averaging or streaming tracks

Miranda-Mastrocola — Fri, 20 May 2022 17:19:56 GMT

Hi Folks,

To devote as many resources as possible to troubleshoot this issue we are working in Technical Support with Colin from the ArcGIS Field Maps team to better understand why this is occurring. We have support case #03060182 open with @Strahanjen.

We are currently trying to reproduce the behavior with the same device or a different Android device in-house. Any added videos or visualizations of the crashing behavior while GPS averaging or streaming in Field Maps would be greatly appreciated.

Thank you!

Miranda,

Support Analyst for the ArcGIS Online Team

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Mon, 23 May 2022 13:46:18 GMT

@ColinLawrence Another forum user who is also reporting crashing while streaming, tested GPS averaging with 100 point on his Android device for us. Field Maps also crashed for him. See this thread, where he has posted information regarding his device along with a log file: https://community.esri.com/t5/arcgis-field-maps-questions/app-crash-latest-build-22-1-2/m-p/1176259#M3555

Re: Field Maps crashing while GPS Averaging or streaming tracks

Strahanjen — Mon, 23 May 2022 14:01:12 GMT

@ColinLawrence @Miranda-Mastrocola Another forum user who is also reporting crashing while streaming, tested GPS averaging with 100 points on his Android device. Field Maps also crashed for him. See this thread, where he has posted information regarding his device along with a log file: https://community.esri.com/t5/arcgis-field-maps-questions/app-crash-latest-build-22-1-2/m-p/1176259#M3555

Re: Field Maps crashing while GPS Averaging or streaming tracks

RobertBorchert — Mon, 23 May 2022 14:53:19 GMT

I feel it is an Android Issue. I just created a new service and published it.

Loaded it on my phone, started streaming and took my dog for a half mile walk. Got home and stopped streaming and it worked just fine.

iPhone XR

Re: Field Maps crashing while GPS Averaging or streaming tracks

Miranda-Mastrocola — Fri, 10 Jun 2022 17:47:05 GMT

Hello Everyone,

We have logged the following defect for this behavior: BUG-000149921- ArcGIS Field Maps app closing or producing blank screen while using GPS Averaging and collecting 50+ points on specific Android tablets.

If there are any new users who are experiencing this behavior, please contact Esri Support Services to report the issue and get attached to the defect.

To call into customer service, use 1 (888) 377-4575. Thanks all!

@Strahanjen @blundee @BryceChristie

Best,

Miranda