topic Re: Field Maps Freezing in ArcGIS Field Maps Questions

Field Maps Freezing

AW_Grove — Fri, 01 Apr 2022 14:07:23 GMT

Since the Field Maps iOS update on 3/28/22 to Version 22.1.0 many (8 so far) of our users are experiencing the Field Maps app freezing on them when trying to use an offline map. When we remove the map and redownload the freezing issue appears to resolve. We have never experienced this issue before on iOS.

Is anyone else experiencing this issue? Any tips?

Re: Field Map Freezing

Anonymous User — Fri, 01 Apr 2022 13:43:58 GMT

We are experiencing similar freezing for our field teams though it is not everyone. After a few hours of testing yesterday, it did seem that it might be related to the GPS connection. The freezing seemed to be more frequent with devices that had a Trimble connection configured even if they were not using it. Removing the Trimble connections from the device did seem to fix the problem at least during the hour we tested afterwards. We have had issues with Trimble and Field Maps in the past. Updating the firmware on the Trimble units fixed those. So we are going to try that next.

Re: Field Map Freezing

AW_Grove — Fri, 01 Apr 2022 13:55:20 GMT

Thanks for sharing! Most of our field users don't have Trimble configurations set, however they all do have the Trimble Mobile Manager app installed. We will keep an eye out for users using GNSS devices and I will update the post if we see the same.

The good news (so far) is that removing all previously downloaded maps and redownloading seems to fix the issue. We are thinking there may be something in the new version of Field Maps that previously downloaded maps are incompatible with.

Re: Field Map Freezing

Anonymous User — Fri, 01 Apr 2022 14:00:31 GMT

Let me know if that works. Our field teams remove and download new work areas every morning (or at least they are supposed to). So we were still having the issue on those devices which were freezing. We do have Collector also installed on those devices since we are just now making the push to field maps throughout the organization. They may have still had a downloaded area in Collector. Wonder if that might also be an issue though I believe the two apps pull from different locations.

Re: Field Map Freezing

AW_Grove — Fri, 01 Apr 2022 14:06:43 GMT

Interesting. Maybe our fix is just temporary then. I will update if the same users come back with the issue again. They are suppose to download a new map weekly, but we have definitely come across some downloads that are months old.

I wouldn't think the Collector install would contribute to the issue. It is a separate app and the basemaps/sdks are sourced from a completely separate folder. For your troubleshooting reference - we don't have any users with Collector installed.

Re: Field Maps Freezing

HaleySiebert — Fri, 01 Apr 2022 16:43:58 GMT

I'm sorry you're encountering this issue! If you're able, you can share your map with the user arcgisfieldmaps, and I can try to learn more about the issue on my end. (If you're unfamiliar with sharing across organizations, this link walks you through the process.)

Re: Field Maps Freezing

Anonymous User — Fri, 01 Apr 2022 17:32:35 GMT

I will need to get permission from my clients. We have NDAs that do not allow us to share data.

Re: Field Maps Freezing

Rural_Design_LimitedGIS — Mon, 04 Apr 2022 03:57:50 GMT

Having the same issues, for the last week or so Fieldmaps have been so glitchy on our Trimble TDC600 that it's driving nuts!!! User's can't seem to download offline areas or collect features on sites anymore...works for some projects and then for no reason doesn't work on another (all configurations are the same).

Assuming something to do with the newest update...has anyone found a solution for this?

Re: Field Maps Freezing

Anonymous User — Mon, 04 Apr 2022 14:03:18 GMT

We assume it is something to do with the new version as well since we did not have this problem with the past build. Really wish there was a way to revert back to the old version in iOS. For those having issues we have been reverting them back to Collector sadly.

Re: Field Maps Freezing

AW_Grove — Mon, 04 Apr 2022 16:55:54 GMT

Hi @HaleySiebert - I have given you access through the arcgisfieldmap user. I will DM you with more details. I don't think (at least for our use case) you will be able to replicate the problem. It seems like anything downloaded prior to the FM update is broken, everything downloaded after the FM update is working. It sucks, but it looks like our best solution is to just reach out to 260 users to have them redownload.

Re: Field Maps Freezing

AW_Grove — Mon, 04 Apr 2022 17:13:22 GMT

@Rural_Design_LimitedGIS - for us the solution so far is to remove anything downloaded for offline use prior to last Monday and re-download. So far it is working for our field users (all on iOS) its just very time consuming and the users may be on site before they realize they have a problem.

Re: Field Maps Freezing

Rural_Design_LimitedGIS — Mon, 04 Apr 2022 19:07:27 GMT

I think our main issue is that even for a new project I created yesterday, I can't seem to download the offline map associated with the project in either fieldmaps or collector on our Trimble, the download wheel gets to a certain stage and then just refuses to move any further...IDK, reverting back to our old school handheld for a bit until I have some time to play around and figure out a workaround.

Re: Field Maps Freezing

AW_Grove — Mon, 04 Apr 2022 19:22:28 GMT

That is not great. May be helpful to share your project with @HaleySiebert

Re: Field Maps Freezing

AW_Grove — Wed, 20 Apr 2022 18:19:45 GMT

The solution so far seems to be removing the app and reinstalling it on a few hundred devices. So far this has worked, but is very time consuming.

Re: Field Maps Freezing

AW_Grove — Tue, 03 May 2022 16:56:32 GMT

We are still seeing this issue after removing and reinstalling the app unfortunately.

Re: Field Maps Freezing

Anonymous User — Tue, 03 May 2022 20:56:18 GMT

We are too. On our end, it seems to be tied to using blue tooth devices. Or at least using a Bluetooth device makes it worse for those having issues. It is still hit or miss for us.

Re: Field Maps Freezing

Rural_Design_LimitedGIS — Tue, 03 May 2022 21:37:08 GMT

Hey everyone, while the original FieldMpas app is still glitch af, we switched to the Field Maps (Beta) app which works really well (at least for us) - maybe give it a hoot if you're still having issues with the original Fieldmaps App!

Re: Field Maps Freezing

AW_Grove — Tue, 03 May 2022 21:47:28 GMT

Thanks for sharing. We will try that out with a few users.

Re: Field Maps Freezing

AW_Grove — Thu, 05 May 2022 14:56:51 GMT

We saw a new version of Field Maps was released this week. We are starting to test Version 22.2.0 to see if it fixes our issues, but the chatter on GeoNet doesn't sound hopeful.